FAQs & Support Hub

Our dedicated support specialists are available throughout the week to assist you with technical advice, order updates, or product inquiries across all our service regions.

Standard operating hours (NZ, AU, & US)

To provide consistent service to our global community, our team is active during the following local business hours:

• United States
• 1:00pm - 9:00pm (PDT)
• New Zealand
• 7:00am - 4:00pm (NZT)
• Australia
• 7:00am - 3:00pm (AEST)

Please note that our team observes regional public holidays in each respective country, which may affect response times during those specific periods.

How to reach us outside of business hours

While our live support is focused on the standard work week, you can send an inquiry at any time to support@spacejump.co.nz. Our system logs every request, and one of our experts will prioritise your message as soon as they are back online in your region. To help us assist you faster, please include any relevant details such as your order number or photos of your equipment in your initial email.

Online resources and self-service

If you require immediate information regarding assembly or part identification during the weekend or after hours, we recommend visiting our comprehensive online help centre. There, you can access:

• Digital assembly guides and video tutorials.
• Detailed shipping and delivery tracking tools.
• Troubleshooting FAQs for common maintenance questions.

We aim to respond to all email inquiries within one to two business days. Your satisfaction is our priority, and we look forward to helping you maximise your SpaceJump™ experience.

You can reach the SpaceJump™ Customer Support team through phone, email, or live chat. We aim to respond to all digital inquiries within one to two business days.

United States

Phone: +1 866-288-6953
Email: support@spacejump.com
Live Chat: Available on our website

Australia

Phone: 1800 294 334
Email: support@spacejump.com.au
Live Chat: Available on our website

New Zealand

Phone: 0800 99 66 77
Email: support@spacejump.co.nz
Live Chat: Available on our website

Tips for faster support

To help our team resolve your inquiry as quickly as possible, please include the following in your message:

• Your order number
• Clear photos (if you are reporting missing parts or damage)
• A brief description of the issue or question

Providing these details upfront allows our support specialists to assist you more effectively so you can get back to jumping.

SpaceJump™ offers innovative, high-quality trampolines that bridge the gap between premium safety and affordability, backed by thousands of five-star reviews from families across the United States, Australia, and New Zealand.

Innovation and affordability

We are committed to providing innovative, high-quality trampolines that remain accessible to families. Unlike many cheap alternatives that compromise on materials, SpaceJump™ provides a superior product that balances advanced engineering with an affordable price point, ensuring you don't have to choose between cost and quality.

Exceptional bounce performance

Our trampolines are designed to provide a smooth and highly responsive jumping experience. By utilising advanced spring technology and high-tension mats, we ensure a consistent bounce that is both powerful and controlled, making it enjoyable for jumpers of all ages and skill levels.

Commitment to safety and quality

Safety is our primary focus in every design. SpaceJump™ products feature heavy-duty galvanised steel frames, reinforced safety netting, and thick protective padding. These components work together to create a secure environment, providing a much higher level of protection than standard budget models.

Global reputation and customer satisfaction

With thousands of five-star reviews, SpaceJump™ has built a strong reputation for excellence. Families throughout the United States, Australia, and New Zealand trust our brand for its reliability and the joy it brings to their backyards. Our community of happy customers is a testament to the long-lasting quality of our equipment.

Durable weather resistant construction

Every SpaceJump™ trampoline is manufactured using premium materials specifically treated to withstand the elements. From UV-resistant nets to corrosion-resistant frames, our equipment is built to endure diverse climates, ensuring your investment remains in top condition year after year.

Professional customer support

Choosing SpaceJump™ means gaining access to a dedicated support team committed to your satisfaction. If you have questions regarding assembly, maintenance, or parts, you can reach out to us at support@spacejump.co.nz. We take pride in offering prompt, helpful service to ensure your family enjoys the best possible experience with our products.

SpaceJump™ offers innovative, high-quality trampolines that prioritise safety and durability while remaining affordable. Backed by thousands of five-star reviews across the United States, Australia, and New Zealand, we provide families with a premium jumping experience without the premium price tag.

Safety-driven engineering

Every SpaceJump™ trampoline is designed with comprehensive safety features, including 360-degree high-density enclosure nets and thick protective padding. Unlike cheap alternatives, our systems utilise curved, impact-absorbing safety poles that keep jumpers away from the frame, ensuring a secure environment for children and peace of mind for parents.

Durable and weather-resistant construction

We use high-tensile galvanised steel frames and UV-treated materials to ensure our trampolines survive the elements. While other budget-friendly options may rust or deteriorate quickly, SpaceJump™ focuses on long-lasting reliability and structural integrity, ensuring your investment stands up to years of outdoor family play.

Superior and responsive bounce

A standout feature of our brand is the quality of the vertical rebound. We have engineered a precise spring-to-frame geometry that delivers a smooth, consistent, and powerful bounce. This refined system is suitable for everyone from small children to active adults, providing a high-performance feel that rivals much more expensive brands.

Industry-leading warranty protection

We stand behind our craftsmanship with extensive warranties that provide long-term confidence. To ensure your purchase is protected for the long haul, we also offer a Lifetime Warranty upgrade option. This commitment to quality ensures that SpaceJump™ remains a permanent fixture in your backyard.

High quality at an affordable price

Our mission is to provide an innovative alternative to overpriced premium brands and low-quality budget models. SpaceJump™ delivers professional-grade safety and performance at an accessible price point, making it the smartest choice for families who want the best value for their money.

Dedicated support and maintenance

We believe in supporting our customers throughout the life of their trampoline. We maintain a full inventory of replacement parts and upgrade accessories to keep your equipment in top condition. If you ever need assistance, our customer service team is available at support@spacejump.co.nz to help with maintenance tips or technical questions.

Yes, SpaceJump™ ensures that all fabric components are manufactured without the use of PFOA or PFAS. SpaceJump™ is dedicated to providing high-quality products that prioritise material integrity and environmental responsibility. We confirm that our entire textile range is produced without Perfluorooctanoic Acid (PFOA) or Per- and Polyfluoroalkyl Substances (PFAS).

Understanding PFAS and PFOA

PFAS refers to a broad category of human-made chemicals often utilised for their water-repellent and stain-resistant properties. Specific compounds, such as PFOA, are recognised for remaining in the environment for extended periods. Our commitment to sustainable material selection and consumer safety means we intentionally avoid these substances across our product line.

Affected SpaceJump™ Components

Every fabric element of a SpaceJump™ trampoline is vetted for compliance, including:

• High-performance jump mats
• Protective safety spring padding
• Durable enclosure mesh systems

Our Standards and Support

By selecting premium materials that meet rigorous safety and environmental benchmarks, we provide a product that aligns with modern sustainability expectations. If you need more detailed information regarding our material compliance or technical specifications, our support specialists are available to provide documentation.

For the highest level of safety, we suggest one person jump at a time, with a total weight capacity of 150 kg for our Lunar and Astro models.

Recommended number of users for safe play

SpaceJump™ suggests that only one person use the trampoline at any given time to ensure the safest environment. When multiple people bounce simultaneously, it can lead to unpredictable momentum and a higher risk of accidental contact. While the way you use your equipment is your decision, following a one-at-a-time rule helps maintain balance and control for every jumper.

Weight capacities for Lunar and Astro models

Our Lunar and Astro series are engineered for durability and consistent performance in your backyard. These models are built with the following weight specifications:

Maximum Single Jumper Weight: 100 kg
Total Dynamic Weight Capacity: 150 kg

These models are perfect for families looking for a reliable and energetic jumping experience while maintaining the integrity of the frame and springs.

Understanding our weight and safety ratings

The maximum single jumper weight is the limit suggested for an individual to get the most responsive bounce without overstretching components. The total weight capacity represents the maximum structural load the frame and mat can handle when the weight is spread across the surface. Adhering to these guidelines helps extend the life of your SpaceJump™ and ensures it remains a staple of backyard fun.

Maintaining your trampoline for long-term use

To keep your SpaceJump™ in peak condition and ensure every session is a safe one, we recommend a few simple steps. Always try to stick to the suggested user guidelines and stay within the weight parameters of your specific model. Periodically inspecting the mat, frame, and safety net will also help ensure your trampoline provides years of reliable entertainment for your family. If you have specific questions about your model, feel free to contact us at support@spacejump.co.nz.

SpaceJump™ Lunar and Astro models feature a single jumper limit of 100 kg and a total weight capacity of 150 kg for safe, high-performance bouncing.

Understanding SpaceJump™ weight specifications

To ensure your trampoline remains in peak condition and provides the best possible experience, we categorise our weight ratings into two distinct areas: the single user recommendation and the total structural capacity. These guidelines are designed to preserve the elasticity of the springs and the integrity of the frame over years of use.

Weight ratings for Lunar and Astro models

The Lunar and Astro series are specifically engineered for families who want a reliable, energetic bounce with a focus on durability. The ratings for these models are:

Maximum Single Jumper Weight: 100 kg
Total Dynamic Weight Capacity: 150 kg

These specifications make the Lunar and Astro range an ideal choice for younger families and lighter jumpers looking for a high-quality backyard centre-piece.

Defining our safety ratings

The maximum single jumper weight is the recommended limit for one individual to ensure the mat and springs respond with optimal tension. The total weight rating refers to the maximum combined load the frame and mat system can safely support when distributed across the jumping surface. Following these limits helps maintain the longevity of your SpaceJump™ components.

Choosing the right model for your home

Selecting the perfect trampoline depends on the ages of your children, the weight of the primary jumpers, and how frequently the equipment will be used. If you need assistance determining if the Lunar or Astro series is the best fit for your household requirements, our team is available to help. Simply reach out to us at support@spacejump.co.nz for personalised advice.

SpaceJump™ accessories are engineered for specific models and dimensions, making it essential to choose the accessories that correspond exactly with your trampoline's specifications.

Selecting the correct fit on our website

To simplify the process, our online store features a model selection tool on most accessory pages. By identifying your specific trampoline series and frame size, the system will automatically display the accessories that are guaranteed to fit your equipment.

Tips for choosing the right gear

To guarantee full compatibility and a seamless installation, we suggest taking these steps:

• Double-check your trampoline’s model name and total diameter.
• Locate your original purchase confirmation or order number for reference.

Following these guidelines ensures that items like the Eclipse™ Sun Shade integrate perfectly with your setup.

Assistance identifying your model

If you are uncertain about which SpaceJump™ version is currently in your backyard, our specialist team is available to provide clarity.

Please send an email to support@spacejump.co.nz with your original order number if possible. Our staff will quickly identify your model and direct you toward the appropriate accessories to ensure a precise fit.

SpaceJump™ parts and accessories are engineered exclusively for our specific trampoline models. Because different manufacturers use unique dimensions and connection methods, our components are not suitable for use with other brands.

Why trampoline parts are not universal

Every trampoline brand utilises its own specific engineering standards, which means components are rarely interchangeable. Key variations that prevent compatibility include:

• Specific frame diameters and structural heights
• Variations in spring length and recoil tension
• Unique safety enclosure and support pole configurations
• Proprietary attachment points for add-ons and accessories

Using mismatched components can compromise the safety and structural integrity of the equipment, and may lead to premature wear or performance issues.

Ensuring the best fit and safety

To maintain the high-quality performance and safety standards of your SpaceJump™ setup, we recommend using only official replacement parts. This ensures that every piece fits perfectly and functions as intended by our design team, preserving the longevity of your investment.

Identifying the correct part for your model

If you are uncertain about which version of the SpaceJump™ you own or which specific accessory you require, we are here to assist. Please email support@spacejump.co.nz with the following details:

• Your original order number, if you have it
• A clear photograph of your current trampoline setup

Our support specialists will review your information and guide you toward the exact component or accessory needed for your model.

SpaceJump™ does not currently have a physical showroom location. As an online-focused brand, we prioritise direct-to-home delivery to ensure our innovative trampolines remain high-quality yet affordable.

Selecting the perfect trampoline online

While we don't have a physical space to visit, we are dedicated to providing all the information you need to make a confident purchase. Our digital store is designed to offer a comprehensive look at our products, ensuring you find a durable and safe option for your backyard without the need for a showroom visit.

Expert guidance for your purchase

If you require assistance in determining which SpaceJump™ model is the best fit for your family, our support specialists are available to provide expert advice. We can assist you with:

• Detailed comparisons between our different trampoline series
• Guidance on selecting the appropriate size for your available space
• Recommendations for accessories like the Gravity™ Anchor Kit or Eclipse™ Sun Shade
• Technical support regarding the assembly process

Contact our support team

We want to ensure your family gets the best possible jumping experience. If you have questions about our products or need help navigating our options, please reach out to us at support@spacejump.co.nz. Our team is happy to provide the personalised recommendations you need to choose the right SpaceJump™ trampoline for your home.

SpaceJump™ functions as an online-first company, which enables us to maintain affordable pricing for high-quality, innovative trampolines by shipping them directly to your residence.

Our digital-first business model

To provide the best value to our customers, SpaceJump™ primarily operates through our digital storefront. Most families in New Zealand choose to buy their equipment directly from our official website. By bypassing the costs associated with physical showrooms and retail space, we can invest more into safety features and premium materials while keeping the final price accessible.

Authorised online partners

In addition to our primary website, we focus on a streamlined delivery network and trusted digital partners to ensure a reliable shopping experience. This online-centric approach ensures that you receive a high-performance product with a seamless transition from our warehouse to your backyard.

Verifying current stock and availability

If you are looking for the most current information regarding our trampoline models, sizing, or purchasing options in New Zealand, we suggest the following:

• Browse our official SpaceJump™ website for the full range and exclusive offers
• Reach out to our customer support team for real-time inventory updates
• Sign up for our newsletter to stay informed about new releases and availability

Dedicated support for your purchase

Our mission is to provide an easy and transparent way to secure a top-tier trampoline. If you need assistance choosing the right model for your space or have questions about our shipping process in New Zealand, please email us at support@spacejump.co.nz. We are committed to helping you find an innovative and durable trampoline that fits your family's budget.

View photos on our product pages

The best way to see our trampolines in detail is by browsing the product pages on the SpaceJump™ website. Each model features a variety of images showing different angles, close-ups of our safety features, and examples of real backyard setups. This is a helpful way to visualise how various sizes and accessories—like the Eclipse™ Sun Shade—will look once installed in your own space.

Follow SpaceJump™ on social media

We regularly post high-quality content, customer photos, and setup inspiration on our social channels. Following us is a great way to stay updated on our latest innovations and see our trampolines in action:

• Facebook
• Instagram
• YouTube

Check customer photos in reviews

Our community is a great source of inspiration. In the reviews section of our product pages, you will find thousands of five-star reviews, many of which include photos uploaded by customers across the United States, Australia, and New Zealand. These real-world images can help you understand the scale and quality of SpaceJump™ trampolines in a variety of home environments.

Need help choosing the right model?

If you are still deciding which size or series is best for your family, our team is here to help. We can provide tailored recommendations based on your backyard space and the ages of your jumpers to ensure you get the perfect high-quality, affordable trampoline.

For personalised advice, feel free to reach out to us at support@spacejump.co.nz.

Buy a SpaceJump™ trampoline online

The most efficient way to purchase a SpaceJump™ trampoline is directly through our website. Simply browse our innovative range, select the model that best fits your backyard, and add it to your cart. From there, follow the checkout process to enter your delivery details and payment information to complete your order.

Purchasing online allows you to:

• View the entire SpaceJump™ trampoline range
• Compare different sizes, features, and technical specifications
• Access the most current promotions and regional pricing
• Arrange convenient delivery directly to your home

Order by phone with customer service

If you prefer personalised assistance, you can also purchase your SpaceJump™ trampoline by contacting our Customer Service team. Our specialists are available to help you:

• Choose the ideal trampoline size for your available space
• Answer specific questions regarding regional availability and delivery timelines
• Provide step-by-step assistance with placing your order

For support, please call us at 0800 99 66 77 or email us at support@spacejump.co.nz.

Need help choosing the right model?

If you are unsure which SpaceJump™ trampoline is the best fit for your backyard, our team is always happy to help. We can guide you through our various models and accessories—such as the Gravity™ Anchor Kit or Eclipse™ Sun Shade—to ensure you find the perfect match for your family's needs and budget.

SpaceJump™ weight capacities are determined by the collective strength of the frame, springs, and mat, focusing on both active jumping limits and total structural load.

Structural components that define capacity

A SpaceJump™ is engineered as a high-performance system where every part works in unison to support weight. The overall capacity is influenced by several critical engineering factors:

• The gauge and diameter of the high-tensile steel frame.
• The specific count, length, and tension of the spring system.
• The durability and reinforced stitching of the heavy-duty jumping mat.
• Integrated structural reinforcements and overall design architecture.
• Rigorous load testing to ensure long-term performance under pressure.

Understanding the two key weight measurements

We provide two distinct ratings to help you understand how your SpaceJump™ handles weight during different types of use.

1. Maximum Individual Jumper Weight

This rating represents the recommended limit for a single person using the trampoline actively. At SpaceJump™, we set this limit to ensure that the mat maintains a safe distance from the ground and provides a responsive, controlled bounce. It is important to remember that active jumping creates dynamic forces far greater than simply standing still; therefore, staying within this limit protects the springs from over-extension and ensures the best performance.

2. Total Dynamic Weight Capacity

The total weight rating indicates the maximum combined load the frame and structural components can manage before risking any distortion or mechanical stress. Because this measures the overall strength of the structure, this rating is higher than the single jumper limit. It serves as a benchmark for the total weight the system can safely hold when distributed across the mat surface.

Selecting the right model for your family

Choosing the correct SpaceJump™ depends on the weight of the primary users and how they intend to use the equipment. If you need help deciding which model offers the right capacity for your household, our team is ready to provide personalised guidance. Please contact us at support@spacejump.co.nz with any questions regarding our specifications and safety testing.

You can access a wide range of customer testimonials and experiences directly on the SpaceJump™ website, specifically on our dedicated reviews section.

Verified feedback on our product pages

To help you make an informed decision, our individual product pages feature ratings and detailed written feedback. Many of our customers also upload photos and videos of their actual backyard setups. We utilise professional review management tools to ensure that the feedback you read comes from verified purchasers who have first-hand experience with our brand.

Independent search engine reviews

In addition to our website, Google Reviews is an excellent resource for finding independent opinions. There, you can read about local customer experiences regarding SpaceJump™ product quality, shipping efficiency, and the helpfulness of our support team.

Third-party review platforms

SpaceJump™ maintains a strong presence across various independent consumer portals. You can find thousands of additional entries on reputable platforms such as:

• Trustpilot
• ProductReview.com.au

These external sites offer a broad perspective on everything from the initial assembly process to the long-term durability of our trampolines.

Social media and community content

For a more visual look at SpaceJump™ in action, we encourage you to explore our social media communities. Customers frequently post their own content on:

• Instagram
• Facebook
• YouTube

This is a fantastic way to see how different sizes and accessories look in real-world environments. If you have specific questions about a review you've read, feel free to reach out to support@spacejump.co.nz.

Every SpaceJump™ trampoline is designed and engineered in New Zealand, where our product development team focuses on creating equipment that balances high-tier performance with industry-leading safety.

Our engineering and design philosophy

Our New Zealand-based designers focus on building trampolines specifically for real-world backyard conditions. We prioritise structural durability and high-performance bounce dynamics to ensure our products can withstand various climates while providing a superior experience for families.

Precision manufacturing and quality control

Following the design phase, SpaceJump™ trampolines are produced at our dedicated manufacturing facility in China. By operating our own specialised production site, we can maintain strict oversight of every stage of the build process. This allows us to implement advanced manufacturing techniques and rigorous quality control protocols that meet our exact engineering specifications.

Delivering global quality and value

By merging innovative New Zealand engineering with the efficiency of our controlled production facility, SpaceJump™ delivers premium backyard equipment characterised by:

• Robust, corrosion-resistant steel frames.
• Integrated and dependable safety enclosures.
• Optimised bounce response for all ages.
• Components built for long-term outdoor exposure.

This strategic approach ensures we maintain our high standards of craftsmanship while remaining accessible to families seeking a premium trampoline.

We offer a consistent flat-rate delivery fee of $79 for any SpaceJump™ trampoline sent anywhere across mainland New Zealand.

Affordable nationwide flat-rate delivery

Shipping a high-quality trampoline is a significant task because they are heavy, bulky, and arrive in several separate boxes. While the average courier expense to transport these items across the country is approximately $250 per order, SpaceJump™ covers the majority of that cost. This subsidy allows us to provide all our mainland New Zealand customers with a manageable flat rate of $79, regardless of which model you choose.

Understanding the logistics of trampoline transport

SpaceJump™ units are not standard parcels and cannot be handled by regular mail services. To protect the integrity of the heavy-duty frame, mat, and safety components, every trampoline is packed into multiple oversized cartons. Because of the specialised equipment and handling required for such weight and volume, freight companies charge premium rates. We absorb the bulk of these fees so that the price you pay remains low.

Areas excluded from standard delivery

Due to the constraints of our freight partners and the physical size of our products, we are unable to provide standard home delivery to:

• The Chatham Islands
• P.O. Box addresses

Support for rural or difficult-to-reach locations

If your home is located in a rural zone or has specific access challenges, we suggest reaching out to the SpaceJump™ team before finalising your purchase. Please contact us at support@spacejump.co.nz so we can coordinate with our carriers and confirm the most effective delivery method for your new trampoline.

We offer a convenient flat-rate delivery fee of $10 for each individual SpaceJump™ accessory ordered within New Zealand.

Consistent pricing for all trampoline enhancements

Whether you are looking for a basketball hoop, an anchor kit, a protective shade, or a specialised slide, our shipping rate remains a flat $10 per item. This straightforward pricing also extends to all replacement parts and maintenance components, ensuring you can easily keep your SpaceJump™ in top condition without high delivery overheads.

Transparent checkout and shipping calculations

Our system automatically calculates your delivery total at checkout, providing you with a clear confirmation before you finalise your purchase. While $10 per accessory is our standard nationwide rate, the final shipping amount will always be visible at the point of sale to ensure complete accuracy for your specific delivery address.

Combining accessories with a trampoline purchase

If you choose to order accessories at the same time as a SpaceJump™ trampoline, your items may be bundled into the same shipment depending on the dimensions and carrier constraints. Regardless of the configuration, the total delivery cost will be explicitly detailed at the checkout stage, so there are never any surprises. For further information on specific parts or shipping logistics, feel free to contact us at support@spacejump.co.nz.

Most SpaceJump™ orders are delivered within 1–5 business days for metropolitan areas and 3–7 business days for regional or rural locations.

Estimated delivery times for SpaceJump™ orders

We aim to dispatch your order from our warehouse promptly so you can get jumping sooner. Generally, customers in major cities can expect their delivery within 1 to 5 business days, while those in rural or regional zones typically receive theirs within 3 to 7 business days.

Receiving your trampoline in multiple shipments

Due to the size and quality of SpaceJump™ products, your order will be packed into several different boxes. Occasionally, a courier may deliver these cartons at different times. If you receive a partial delivery, there is no need for concern; the remaining components are usually just a short distance behind.

Monitoring your SpaceJump™ shipment

As soon as your package is on its way, we will send a tracking link to your email. This allows you to monitor the real-time progress of your delivery and see when each specific carton is scheduled to reach your home.

Support for delivery inquiries

If your shipment is delayed or if you have questions about the transit process, our customer service team is ready to assist. Please send an email to support@spacejump.co.nz with your order details, and we will coordinate with the courier to provide an update. We are committed to getting your new SpaceJump™ set up as quickly as possible.

Individual SpaceJump™ shipping boxes typically weigh between 20 kg and 42 kg depending on the specific model.

Understanding shipment weights for your SpaceJump™

The weight of individual delivery cartons typically ranges from 20 kg to 42 kg, depending on which SpaceJump™ model you have purchased. Because our high-quality trampolines are substantial products designed for durability, we distribute the components across several boxes rather than a single, heavy package to make handling more manageable.

Recommendations for safe handling and setup

To ensure safety and ease of movement, we suggest having two people available when the shipment arrives. While the individual components inside are easy to handle, the combined weight of the cartons makes moving and assembling the trampoline a much smoother experience with a partner.

Locating precise weight and dimension details

Specific measurements and weights for every carton are listed on the individual product pages under the shipping and specifications tab. If you require further clarification regarding your delivery, please reach out to the SpaceJump™ team at support@spacejump.co.nz for assistance.

Comprehensive details regarding package specifications and logistics can be found on every SpaceJump™ product page under the shipping or technical specifications tabs.

Locating package details on the product page

To help you prepare for your delivery, each product page provides specific data including:

• Individual package measurements
• Total weight of all boxes
• General estimates for delivery windows

By reviewing these details, you can ensure you have adequate space to receive and store your SpaceJump™ trampoline before you begin the assembly process.

Determining your shipping costs

Shipping fees are dynamically generated during the checkout process. Once you provide your full delivery address, our system automatically calculates the most accurate rate based on your specific region and the total weight of your order. This ensures transparency before you finalise your payment.

Note: Shipping to remote or rural locations can be more expensive due to the significant size of our trampoline kits. To reduce these costs, some customers choose to have their orders sent to a commercial address or a residential location in a more central urban zone.

Accessing comprehensive delivery timelines

For a deeper dive into our logistics network and expected arrival dates, please visit the Shipping and Delivery section of our help centre. This area outlines our standard processing times and provides a roadmap of what to expect from the moment your SpaceJump™ order leaves our warehouse until it reaches your doorstep.

Your SpaceJump™ will arrive in several reinforced, manageable cartons rather than one bulky package, with parts organised specifically for a smooth assembly process.

Typical shipment configuration

To ensure the safety of your high-quality components and ease of handling, SpaceJump™ trampolines are distributed across 2 to 9 rectangular boxes, depending on the dimensions of your chosen model. For instance:

• A 12 ft SpaceJump™ usually ships in 3 to 4 boxes, with each weighing approximately 25–26 kg.
• Larger 14 ft to 16 ft models typically arrive in 3 to 4 heavier cartons, ranging between 25 kg and 40 kg each.

Estimated carton dimensions

Our packaging is designed to be long and slim to accommodate the structural frame sections. While specific dimensions are listed on each product page, you can generally expect:

• Length: 100–120 cm
• Width: 38–63 cm
• Height: 14–25 cm

Inventory of box contents

We organise our components logically across the shipment to streamline your setup. Within these cartons, you will find all the necessary parts for your SpaceJump™:

• Heavy-duty frame segments and legs
• Precision-tensioned springs
• Durable jumping mat
• 360° safety enclosure system
• Curved safety poles
• Specialised spring tool and hardware kit
• Comprehensive assembly manual

The benefits of multi-box shipping

SpaceJump™ utilises a multi-box shipping strategy for several key reasons:

• Logistics efficiency: Smaller, individual cartons are easier for couriers to handle and transport.
• Easier mobility: Two people can comfortably move these boxes into position in your garden.
• Better organisation: Parts are grouped to make the step-by-step assembly more intuitive.

While budget-tier trampolines are often crammed into a single, fragile carton, premium SpaceJump™ units are packaged to a higher standard, ensuring the heavy-duty components arrive in pristine condition. For any questions regarding your delivery, please reach out to support@spacejump.co.nz.

If you are not present at the time of arrival, the courier will typically complete the delivery by placing your SpaceJump™ boxes in a secure area on your property.

Understanding Authority to Leave (ATL) shipping

All SpaceJump™ orders are dispatched with Authority to Leave (ATL). This protocol empowers the delivery driver to drop off your trampoline components without a signature if the premises are unattended. The courier will select a location they deem safe and discreet, such as:

• Near the primary entrance or front door
• Beneath a porch or covered landing
• Behind a secure gate or fence line
• Within another sheltered zone on the premises

Since SpaceJump™ trampolines consist of several large boxes, the courier will ensure all related packages are left together at the site.

Situations where delivery cannot be completed

In the event that a courier determines there is no secure or accessible location to leave your SpaceJump™ order, the packages will be returned to the nearest transit depot. If this occurs, the driver will usually:

• Place a physical notification card in your mailbox or at your door.
• Update your digital tracking status with specific details for scheduling a second delivery or arranging a local pickup.

Assistance with your shipment

If you have specific questions regarding the status of your arrival or need to coordinate logistical details, our support team is ready to help. Please reach out via support@spacejump.co.nz with your order number, and we will assist with tracking updates or delivery troubleshooting. Our priority is ensuring your SpaceJump™ arrives smoothly so your family can begin the fun.

Our delivery partners are generally unable to place phone calls to customers before arriving at the destination.

Why can't the driver call ahead?

SpaceJump™ utilises independent third-party logistics and courier services to ship our products. The standard operating procedures for these professional freight networks do not typically include individual outbound phone calls to recipients prior to the drop-off at the delivery address.

How to monitor your SpaceJump™ shipment

Even though a phone call isn't part of the process, you can stay fully informed about your shipment's location. Once your order is dispatched from our facility, we will send you a shipping confirmation email containing a digital tracking link. This tool allows you to follow the journey of your trampoline from our warehouse to your front door.

What information does the tracking link provide?

By accessing your personalised tracking link, you can stay updated on several key details regarding your delivery, including:

• The current status of the shipment
• Real-time location updates of the transport vehicle
• An estimated window for when the delivery will occur
• Live notifications as the package moves through the network

Where can I find my tracking details?

Your tracking information is generated the moment your SpaceJump™ order is processed for dispatch. Please check your inbox for a shipping confirmation or order update email. If you have not received your tracking link or have questions about the progress of your shipment, you can reach out to our team at support@spacejump.co.nz for further assistance.

If your confirmation hasn't arrived, please check your spam folder or verify that the email address provided during checkout was correct.

Check your secondary email folders

In many cases, automated order confirmations can be redirected by email philtres. We recommend checking your "Spam," "Junk," or "Promotions" folders for an email from SpaceJump™. To make it easier to find, try searching your entire inbox for the keyword "SpaceJump."

Common reasons for missing emails

If the confirmation is not in your spam folder, there are a few other possibilities:

• The email address may have contained a typo during the checkout process.
• The transaction may not have been fully completed or authorised by your payment provider.
• High server traffic occasionally causes a slight delay in the automated dispatch of confirmation notices.

How to verify your order status

If you have checked your folders and waited a short period without success, please reach out to our team so we can confirm your purchase and resend your details. Email us at support@spacejump.co.nz with the following information:

• The full name used for the order
• The shipping address provided
• The approximate time the purchase was made

We will verify our records and ensure you have all the necessary information to track your new SpaceJump™ trampoline.

If your SpaceJump™ tracking details are not appearing, first verify your shipping confirmation email or allow up to one business day for the courier's system to update.

Locating your shipment confirmation

As soon as your SpaceJump™ order leaves our warehouse, an automated shipping confirmation is sent to your provided email address containing a direct tracking link. If this hasn't appeared in your main inbox, we suggest:

• Searching your folders for "SpaceJump"
• Checking your junk or spam philtres
• Verifying the email address used during the checkout process

Understanding tracking activation delays

It is common for a tracking link to show no data immediately after you receive a dispatch notification. Once the courier picks up your SpaceJump™ cartons, their system may require several hours—or occasionally a full business day—to scan the barcodes and activate the live tracking status. If you have only recently received your notice, please allow a short window for the digital records to catch up with the physical shipment.

Reaching out to the SpaceJump™ support team

If you are still unable to monitor your delivery progress after 24 hours, our team is ready to investigate for you. Please send an email to support@spacejump.co.nz with the following details:

• Your unique SpaceJump™ order number
• The full name associated with the purchase

We will verify the status of your shipment and provide you with the most up-to-date arrival information so you can prepare for your trampoline's assembly.

It is common for SpaceJump™ shipments to arrive in multiple stages as couriers often separate large, multi-box deliveries during transit.

Understanding split deliveries for SpaceJump™ equipment

Because SpaceJump™ trampolines are built with heavy-duty materials and robust frames, they are distributed across several large cartons. Logistics providers frequently split these shipments across different vehicles or delivery schedules. This means it is very likely for one or two boxes to arrive at your door while the rest are still on their way, sometimes arriving a day or two later.

Step 1: Review your digital tracking details

Your first step should be to visit the tracking link provided in your shipping confirmation email. Each individual carton in your SpaceJump™ order has its own unique scan. By checking the tracking portal, you can determine if:

• The courier has marked all boxes as officially delivered.
• Specific cartons are still processed as "in transit."
• A secondary delivery window has been scheduled for the remaining items.

Usually, the tracking page will clarify that the missing components are simply a few stops behind.

Step 2: Reporting a missing carton

If your tracking status indicates that the entire shipment has been successfully delivered, yet you are still missing a box, please let us know immediately so we can launch an investigation. Send an email to support@spacejump.co.nz and include:

• Your SpaceJump™ order reference number.
• A description of which specific box is missing.
• A photograph of the labels on the cartons you have already received.

Our team will coordinate with the freight company to locate your missing items and resolve the situation promptly.

Our commitment to your experience

We understand the excitement of delivery day and the desire to start the assembly process right away. If your shipment experience isn't perfect, we are dedicated to fixing it quickly so you can move on to the best part: building your SpaceJump™ and enjoying the bounce. For any other delivery concerns, our support team is always just an email away.

SpaceJump™ currently provides localised shipping services within the United States, Australia, and New Zealand. Each region is served by dedicated local warehouses to ensure that our high-quality trampolines are delivered safely and efficiently.

Countries and regions we serve

To provide the most accurate pricing and reliable shipping, customers should place orders through our dedicated regional platforms:

• United States: Visit www.spacejump.com
• Australia: Visit www.spacejump.com.au
• New Zealand: Visit www.spacejump.com.nz

By maintaining local inventory in each of these countries, we can offer faster transit times and localised customer support tailored to your specific region.

Shipping outside of these regions

At this stage, SpaceJump™ does not provide international shipping to countries outside of the United States, Australia, and New Zealand. Because our trampolines are innovative, heavy-duty products, they require specialised freight handling and regional distribution networks to manage the weight and size of the packaging effectively.

Benefits of our regional distribution

Our commitment to affordable yet high-quality delivery means we focus on regions where we can guarantee a premium experience. Our domestic warehouse model allows us to provide:

• Dependable freight and courier services
• Precise real-time shipment tracking
• Reduced transit times
• Support from local experts who understand your regional requirements

Need help with delivery availability?

If you are located outside of these three core regions and would like to inquire about future availability or shipping updates, please reach out to our team at support@spacejump.co.nz. We are constantly evaluating new markets to bring our innovative trampolines to more families around the world.

We do not offer a local pickup option at our storage facilities; all orders are sent via our specialised delivery network.

Why is warehouse collection unavailable?

SpaceJump™ distribution centres are dedicated logistics hubs designed exclusively for high-volume shipping and freight operations. For safety and operational efficiency, these locations are not accessible to the general public for order retrieval. By utilising a closed shipping environment, we can ensure that every order is processed accurately and dispatched as quickly as possible.

How will my trampoline arrive?

Because our trampolines consist of multiple heavy and oversized containers, they require professional handling through our trusted courier and freight partners. Every SpaceJump™ purchase is delivered straight to your specified address to ensure the heavy components are transported securely. If you have any specific delivery questions or special instructions for the carrier, please contact us at support@spacejump.co.nz.

It is common for SpaceJump™ shipments to arrive in multiple stages as couriers often separate large, multi-box deliveries during transit.

Understanding split deliveries for SpaceJump™ equipment

Because SpaceJump™ trampolines are built with heavy-duty materials and robust frames, they are distributed across several large cartons. Logistics providers frequently split these shipments across different vehicles or delivery schedules. This means it is very likely for one or two boxes to arrive at your door while the rest are still on their way, sometimes arriving a day or two later.

Step 1: Review your digital tracking details

Your first step should be to visit the tracking link provided in your shipping confirmation email. Each individual carton in your SpaceJump™ order has its own unique scan. By checking the tracking portal, you can determine if:

• The courier has marked all boxes as officially delivered.
• Specific cartons are still processed as "in transit."
• A secondary delivery window has been scheduled for the remaining items.

Usually, the tracking page will clarify that the missing components are simply a few stops behind.

Step 2: Reporting a missing carton

If your tracking status indicates that the entire shipment has been successfully delivered, yet you are still missing a box, please let us know immediately so we can launch an investigation. Send an email to support@spacejump.co.nz and include:

• Your SpaceJump™ order reference number.
• A description of which specific box is missing.
• A photograph of the labels on the cartons you have already received.

Our team will coordinate with the freight company to locate your missing items and resolve the situation promptly.

Our commitment to your experience

We understand the excitement of delivery day and the desire to start the assembly process right away. If your shipment experience isn't perfect, we are dedicated to fixing it quickly so you can move on to the best part: building your SpaceJump™ and enjoying the bounce. For any other delivery concerns, our support team is always just an email away.

SpaceJump™ offers several secure and flexible payment options to help you complete your purchase safely and conveniently.

Credit and debit cards

We accept a wide range of major cards for secure online payments. Transactions are processed through Shop Pay to ensure your order is completed quickly and safely. Accepted cards include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

POLi internet banking

You can also choose to pay using POLi Internet Banking. This service allows you to make a secure purchase directly from your bank account (such as Cheque or Savings) without needing a credit card. POLi transactions are fast and secure, ensuring your order is processed promptly.

PayPal

For those with a PayPal account, you can select this method at checkout. You will be redirected to the PayPal platform to securely approve the transaction using your PayPal balance, linked bank account, or saved cards.

Afterpay

Afterpay allows you to enjoy your SpaceJump™ trampoline now and spread the cost over four interest-free installments. This is a great way to manage your budget while getting the family outside and active immediately, subject to Afterpay’s terms and approval.

Gem Finance

We also offer Gem Finance for eligible customers seeking flexible, long-term payment plans. Gem Finance options can include up to 12 months interest-free financing on purchases over $250. Please note that terms, conditions, and establishment fees may apply.

Secure checkout

All SpaceJump™ payments are processed through encrypted, industry-standard systems to help protect your personal and financial information. Whether you are paying by card, bank transfer, or a finance provider, your data remains secure throughout the entire checkout process.

Yes — SpaceJump™ offers flexible payment options in the United States to help make purchasing a trampoline more manageable. These services allow you to distribute the cost of your equipment over time rather than paying the full amount immediately.

Flexible payment providers

To ensure our trampolines remain accessible, we partner with leading financial services. Depending on your eligibility, you may see the following providers available during the checkout process:

• Klarna
• Afterpay

Pay in installments with Klarna

Klarna allows eligible customers to finance their purchase through structured payment plans. When you select Klarna at checkout, you can complete a brief application. If approved, you can choose a payment schedule that aligns with your budget. All financing terms and approvals are managed directly by Klarna.

Split payments with Afterpay

Afterpay allows you to divide the cost of your purchase into smaller installments, typically spread across four scheduled payments. You can select Afterpay at checkout, log into your Afterpay account, and confirm your payment plan. Approval and payment schedules are managed entirely through the Afterpay platform.

How to view available finance options

Available payment and finance options will appear during the checkout process once you enter your delivery details. This ensures you see the specific providers available in your region before you complete your order.

Important information

All buy now, pay later options are provided by third-party payment providers. Access to these services is subject to their individual eligibility requirements, terms, and approval processes. If you have questions about which payment method is right for you, feel free to contact us at support@spacejump.co.nz

SpaceJump™ provides various flexible payment and financing solutions for customers in New Zealand to help make your high-quality trampoline purchase more manageable. These services allow you to distribute the cost of your equipment over time rather than paying the full amount immediately.

Pay in installments with Afterpay

Afterpay offers eligible shoppers the ability to split their SpaceJump™ purchase into four interest-free installments. To utilise this option, simply select Afterpay at checkout, log into your account, and confirm your payment schedule. Once your plan is approved, your order will be processed and shipped as normal.

Finance plans with Gem Finance

For those seeking longer-term flexibility, Gem Finance provides eligible customers with extended payment structures. Depending on the specific offer and your total purchase amount, Gem Finance may offer interest-free promotional periods, such as 12-month terms. Please note that all applications are handled by Gem Finance and are subject to their specific terms, conditions, and credit approval process.

How to view available financing options

The specific payment providers available in New Zealand will be displayed during the checkout process. Once you have entered your shipping information, the system will highlight the financing methods available for your region, allowing you to choose the plan that best suits your family's budget.

Important financial considerations

All installment and financing plans are provided by third-party financial institutions. Access to these services is determined by their individual eligibility criteria and approval processes. If you have questions about using these methods for your SpaceJump™ order, feel free to reach out to our team at support@spacejump.co.nz.

You can request a cancellation for your SpaceJump™ order by contacting our support team provided the shipment has not yet been processed or left our facility.

How can I request an order cancellation?

To initiate a cancellation, please send an email to support@spacejump.co.nz as soon as possible. To help our team assist you quickly, please include your specific order number and a clear statement regarding your request to cancel the purchase. Our staff will check the progress of your order and get back to you with the available options.

What happens if my order is already being processed?

Our fulfilment team prioritises fast turnarounds to get your trampoline to you quickly. If your order has already been prepared for transport or has officially departed our warehouse, we may be unable to stop the delivery. In these instances, our customer service representatives will verify the current logistics status and determine if an interception is feasible.

What if the shipment has already been dispatched?

If your SpaceJump™ equipment is already en route, we will provide guidance on the next steps for a return or exchange. It is important to note that orders are often picked and packed before tracking notifications are sent to your inbox. If you have any doubts about the status of your delivery, we encourage you to reach out to support@spacejump.co.nz immediately so we can explore all possible solutions for you.

Modifications to your SpaceJump™ order are typically possible provided the items have not yet been staged for delivery or dispatched from our facility.

What aspects of my order am I able to modify?

If our warehouse has not yet processed your request, we can often assist with several adjustments. This includes switching to a different trampoline size or model, including extra accessories, or updating your shipping and contact information. Once the fulfilment process begins or the package is in transit, making these changes becomes much more difficult, though we will always investigate the best available solution for you.

How do I submit a request for an order change?

To request a revision, please contact us at support@spacejump.co.nz without delay. In your message, please provide your order number and a specific description of the adjustments you wish to make. Our team will verify the current status of your shipment and provide instructions on how to proceed. Swift communication is the best way to ensure we can accommodate your request.

How can I correct an error in my delivery address?

If you notice a mistake in your shipping details, please notify us immediately at support@spacejump.co.nz. Because our logistics team works rapidly to prepare orders for shipment, reaching out the moment you spot the error gives us the best opportunity to update the destination before the courier collects your package.

What details should I provide to fix a shipping address?

When emailing our support team regarding an address correction, please include your order number, the original address entered by mistake, and the fully corrected delivery address. Having this information ready allows us to act quickly to ensure your SpaceJump™ arrives at the right location.

What happens if my order is already on its way?

If your package has already departed our warehouse, we may no longer be able to redirect it. In these instances, we will track the current shipment, attempt to coordinate with the courier service if possible, and advise you on how to manage the delivery. Because timing is critical for address redirects, please contact us as soon as you identify a problem.

If you notice a mistake in your delivery details, please email support@spacejump.co.nz immediately with your order number and the corrected address.

Acting quickly for address corrections

Our fulfilment centre prioritises rapid processing to get your SpaceJump™ on its way as soon as possible. Because orders are prepared for shipment shortly after they are placed, it is vital that you notify us of any errors immediately. The faster you reach out, the more likely we can intercept the shipment and update the destination before it leaves our facility.

Information required for the update

To help our team process your request efficiently, please include the following in your message:

• Your SpaceJump™ order number
• The incorrect address currently listed on the order
• The full and correct delivery address

Shipments already in transit

If your order has already been dispatched from our warehouse, we will still attempt to assist you by contacting the courier. However, please be aware that once a shipment is in the hands of the freight provider, we cannot guarantee that an address redirection will be successful. We recommend double-checking all details at checkout to ensure a smooth delivery process.

If you need to return your SpaceJump™ order, we understand that plans can change. To ensure a smooth process, please review the requirements below to determine if your purchase is eligible for a return.

Am I eligible for a return?

You may be eligible to return your order if:

• The item is completely unused.
• All boxes remain unopened and are in their original condition.
• Your request is submitted within our 30-day return period.

We are unable to accept returns in the following circumstances:

• The product has been opened or partially assembled.
• There is visible wear and tear on the packaging or components.
• The item has been used and is not faulty.

If your product arrives damaged or faulty, please contact us immediately so we can prioritise a resolution for you.

How do I request a return?

To start the process, please follow these steps:

• Email support@spacejump.co.nz.
• Include your original order number.
• Attach clear photos showing all boxes in their current, unopened condition.

Our team will review your documentation and guide you through the logistics of the return.

Are there any return fees?

For change-of-mind returns, please be aware of the following:

• A 15% restocking fee will be applied.
• Return freight costs may be the responsibility of the customer.

Any applicable costs will be calculated and confirmed with you once our team has reviewed your specific return request.

Still have questions?

If you are unsure whether your order qualifies for a return, please reach out to us. We are dedicated to making the process as straightforward as possible for our customers.

If you believe there has been an error with your shipment, please notify our support specialists immediately so we can prioritise a resolution and get the correct equipment to your home.

Essential details for your support request

To help our team investigate and resolve the discrepancy quickly, please email support@spacejump.co.nz with the following information:

• Your original SpaceJump™ order number.
• A brief explanation of the specific item you received.
• Clear photographs of every package delivered to your address.
• Photos showing the shipping labels and product descriptions on the exterior of the boxes.

Providing these visual details allows us to verify the logistics error and arrange for the appropriate replacement without unnecessary delays.

The resolution and exchange process

Once we receive your email and verify the details, our support team will take the following actions:

• Conduct a thorough review of your order and the provided photos.
• Coordinate the dispatch of the correct SpaceJump™ product to your location.
• Provide clear instructions on how to return the incorrect items.

Our commitment to your experience

We apologise for any disruption to your setup plans and appreciate you flagging this error. The SpaceJump™ team is dedicated to correcting these rare occurrences swiftly, ensuring you receive the high-quality products you ordered for your backyard. If you have any further questions while waiting for your replacement, please reach out to us at support@spacejump.co.nz.

The SpaceJump™ Standard Warranty covers manufacturing faults, defects, or failures that arise from the way your trampoline was produced. It does not cover damage caused by external factors such as weather, misuse, incorrect assembly, lack of maintenance, or normal wear and tear.

Warranty coverage by series

Below is the breakdown of coverage for our current models. For full terms and conditions, you can view the official SpaceJump™ Warranty Policy.

SpaceJump™ Lunar™ & Astro™ Series

• 5 Year Frame Warranty
• 1 Year Jump Mat & Springs Warranty
• 1 Year Spring Pads, Safety Net & Poles Warranty
• 1 Year Accessories Warranty

What each warranty category covers

• Frame Warranty: Covers manufacturing defects in the metal structure. It does not cover weather damage, overloading, impact damage, or small surface rust (areas smaller than 2 cm).
• Jump Mat Warranty: Covers defects in the mat material and stitching. It does not cover holes smaller than 2 cm or damage resulting from misuse or normal wear.
• Spring Pad, Safety Net & Pole Warranties: Cover manufacturing defects only. These do not cover issues caused by a lack of maintenance, weather damage, misuse, or normal wear and tear.
• Accessories Warranty: Covers defects in additional parts included with your trampoline package.

Warranty exclusions

The SpaceJump™ Standard Warranty does not cover:

• Damage from weather, strong winds, or storms.
• Improper assembly or installation on unsuitable ground.
• Misuse, lack of maintenance, or negligence.
• Damage caused by third-party carriers or installers.
• Normal wear and tear, including surface rust or PVC water stains.
• Fading or weathering of pads, net, or mat.
• Damage caused by non-approved accessories.
• Trampolines used in commercial environments.
• Installation within 1.6 km of a saltwater environment (ocean spray). In these cases, the warranty period for steel components may be reduced by up to 50%.
• Failure to follow recommended cleaning and servicing instructions.

Commercial use

Standard warranties apply to residential use only. If you plan to use a trampoline in a commercial setting (such as gyms, sports clubs, holiday parks, or childcare facilities), a separate commercial warranty may be required via express written agreement from SpaceJump™.

If you are unsure whether a specific issue is covered, our team can review your situation. Simply get in touch at support@spacejump.co.nz and include clear photos along with your order details.

To submit a SpaceJump™ warranty claim, please email our support team with your order number, a description of the issue, clear photos of the damage, and a full photo of the trampoline setup. Including your phone number and delivery address will help us process your claim faster. Once all required information is received, warranty assessments are usually completed within two business days, and our team will contact you regarding the next steps.

Step 1: Email your warranty claim

Please submit your SpaceJump™ warranty claim to: support@spacejump.co.nz

We are unable to begin assessing your claim until all required information has been received.

Step 2: Include the required information

To avoid delays, please include the following in your email:

• Your order number
• A clear explanation of the issue and how it happened
• Multiple clear photos of the damage (the more detail, the better)
• At least one full photo of the entire trampoline setup
• Optional: A short walk-around video (highly recommended for faster assessment)

Incomplete submissions may delay the review process.

Step 3: Confirm your contact and delivery details

To ensure we can quickly arrange replacement parts if required, please also confirm:

• Your best contact phone number
• Your current delivery address

What happens next?

Once all required information has been received:

• Warranty assessments typically take up to two business days.
• Our support team will contact you via email with the outcome and next steps.

Important notes regarding warranty claims

• Claims must be submitted via email. Please note that social media messages are not an official channel for warranty processing.
• Clear, high-resolution images significantly speed up the assessment time.
• Providing full setup photos helps our technicians verify correct installation and identify any environmental factors.

If you are unsure whether a specific issue is covered under the SpaceJump™ warranty, we recommend submitting your claim with full details so our team can review it properly. We are committed to getting your trampoline back to peak performance as quickly as possible.

The SpaceJump™ warranty covers any structural faults, material defects, or failures resulting from the production process during standard home use.

Manufacturing defect coverage

If any part of your trampoline fails due to a confirmed manufacturing error, SpaceJump™ will supply a replacement component. The duration of this protection depends on the specific coverage period applicable to your model, whether you are covered by our standard or extended protection plans.

Components included in the warranty

Our protection plan is designed to ensure the longevity of your equipment. Covered parts typically include:

• The high-tensile steel frame
• The heavy-duty jumping mat
• All individual springs
• The protective spring padding
• The safety enclosure system
• Various accessories (for a designated limited timeframe)

Warranty eligibility and terms

Please note that warranty coverage is exclusive to the original buyer and cannot be transferred to subsequent owners. Furthermore, this protection is valid only for trampolines used in a residential setting; commercial or public use is not covered.

For a comprehensive breakdown of all terms, including specific coverage durations for each series, you can review the full SpaceJump™ Warranty Policy. If you have a specific question about a component or need to start a claim, please contact our support team at support@spacejump.co.nz.

The SpaceJump™ warranty is specifically designed to protect against manufacturing faults and does not cover issues resulting from environmental factors, external forces, or the natural ageing process of materials.

Environmental and weather-related exclusions

Damage caused by the elements or geological events is not eligible for warranty claims. This includes:

• Natural disasters or acts of God, such as floods, lightning, or earthquakes.
• Severe weather events, including storms, high winds, and gales.
• Shifts in the ground or soil movement beneath the trampoline.
• Cosmetic changes like surface rust, paint scuffs, or water spotting on PVC.
• Standard fading or material weathering of the safety net, jumping mat, or pads.

Usage and maintenance exclusions

Our warranty coverage relies on the product being used and maintained according to our guidelines. The following scenarios are excluded:

• Deterioration caused by regular wear and tear from consistent use.
• Accidental damage, misuse, or exceeding weight limits.
• Errors during assembly or failure to perform recommended maintenance.
• Installation on inappropriate or unstable surfaces.
• Damage incurred by third-party delivery services or independent installers.
• The use of non-approved SpaceJump™ accessories.
• Utilising the trampoline in a commercial or public setting (e.g., schools or fitness centres).

Policy overview and assistance

The primary purpose of our warranty is to ensure the structural and manufacturing integrity of your purchase. It does not act as an insurance policy against environmental impact or the ageing of outdoor fabrics.

If you are uncertain if a specific issue with your equipment qualifies for a claim, we are here to help. Please contact us at support@spacejump.co.nz with photos and a description of the problem so our team can review your case and provide guidance.

Step 1 — Reviewing your claim

During the assessment process, our specialists review the documentation and imagery you have provided to determine if the issue meets the SpaceJump™ warranty criteria. This evaluation involves identifying the specific part affected, verifying your model, and ensuring the product has been used according to our safety and maintenance guidelines.

Step 2 — Determining the best solution

If your claim is approved, our goal is to restore your trampoline to full working condition as quickly and safely as possible. Because our trampolines are engineered with modular, replaceable components, we maintain a comprehensive inventory of spare parts. This allows us to resolve most issues by replacing specific sections rather than the entire unit.

Depending on the assessment, the solution may involve:

• Supplying specific replacement parts.
• Providing detailed repair instructions.
• Sending updated or improved components.
• Replacing a distinct section of the frame or safety system.

A full trampoline replacement is generally not necessary unless the structural integrity cannot be restored by replacing individual components. This parts-based approach is more efficient, reduces environmental waste, and ensures your family can get back to jumping sooner.

Step 3 — Shipping and installation

Once a replacement part is authorised, it will be shipped directly to your address. Some repairs may require you to partially or fully disassemble a section of the trampoline to swap out the damaged component. If needed, we will provide the necessary assembly guides, video tutorials, and technical support to assist you with the installation.

Ready to start a claim?

To ensure your assessment moves forward quickly, please contact the SpaceJump™ support team with the following details:

• Your original order number.
• High-resolution photos of the specific issue.
• A brief description of the problem.

Providing thorough information from the start helps us finalise the assessment and get your equipment back to peak performance.

SpaceJump™ warranties are exclusive to the original purchaser and do not transfer to new owners if the product is resold.

Understanding our warranty policy for second-hand items

When a SpaceJump™ trampoline is purchased second-hand, the original warranty coverage is voided. This policy is in place because we cannot verify the history of a pre-owned unit. Critical factors that affect the structural integrity and safety of the trampoline are outside of our control once it changes hands, including:

• The quality of the initial and subsequent installations
• Previous usage intensity and frequency
• Adherence to recommended maintenance and cleaning routines
• Exposure to specific environmental or storage conditions
• Whether authentic SpaceJump™ components were used for past repairs

Because these variables significantly influence the performance and safety of the equipment, we only provide warranty support to the person who originally bought the product from us.

Support for owners of pre-owned SpaceJump™ models

Even if you aren't the original owner, we want to help you keep your trampoline in excellent condition. If you have acquired a pre-owned SpaceJump™ and need assistance, our team is available to help you with:

• Ordering genuine replacement parts
• Identifying your specific model and size
• Checking component compatibility

For help with your second-hand model, please send an email to support@spacejump.co.nz with clear photographs of the trampoline and any specific parts you have questions about. We are committed to helping you ensure your SpaceJump™ remains a safe and fun asset for your family.

SpaceJump™ focuses on restoring your equipment to peak performance through targeted part replacement, ensuring a sustainable, efficient, and practical solution for maintaining your trampoline.

Standard professional service model

Similar to high-end machinery or vehicles, where specific parts are serviced rather than replacing the whole vehicle, our warranty focuses on precision repairs. This method allows us to resolve issues quickly and accurately while keeping the rest of your high-quality trampoline intact and ready for use.

Reducing unnecessary waste and logistical challenges

Replacing a single component is far more practical than disposing of an entire frame, which can exceed 100 kg in weight. By focusing on the affected area, we eliminate the need for the difficult disassembly, transport, and disposal of large amounts of functional material, providing a safer and more manageable resolution.

Modular design for long-term value

SpaceJump™ trampolines are engineered with a modular philosophy, meaning every part is designed to be individually serviceable. This manufacturing approach ensures that the cost of your premium trampoline remains focused on quality and longevity. It allows us to offer a durable product that can be maintained over many years without requiring a full reinvestment.

Environmental responsibility

Our commitment to the planet means we strive to keep large volumes of steel and synthetic materials out of landfills. By replacing only what is necessary, we significantly reduce our carbon footprint, minimise global shipping requirements, and decrease the overall environmental impact of your backyard equipment.

Cost-effective ownership for the future

Because we maintain a robust inventory of spare parts for our various models, your SpaceJump™ can be repaired long after the warranty period has ended. Replacing an individual component is significantly more affordable than buying a brand-new system, ensuring your investment provides value for your family for a much longer timeframe. For inquiries regarding specific parts, please contact us at support@spacejump.co.nz.

Safety is the foundation of every SpaceJump™ design, featuring integrated 360° enclosures and reinforced protective padding to ensure a secure play environment.

Engineering safety into every SpaceJump™

At SpaceJump™, we prioritise the wellbeing of your family by incorporating advanced safety mechanisms into each model. Our engineering focus is on creating a secure jumping zone through several key design elements:

• A comprehensive 360° safety net system to eliminate the risk of falling off the mat.
• Dense, weather-resistant padding that fully shields the springs and frame.
• A robust, high-tensile steel frame designed for maximum stability during active use.
• Transparent weight capacities for both individual and total loads to prevent structural stress.
• Access-controlled ladders that can be removed to prevent unsupervised use by toddlers.

These features are specifically designed to mitigate the most common risks associated with backyard play, providing peace of mind for parents.

Promoting responsible play and habits

While our hardware is built for safety, the way a trampoline is used is equally vital for injury prevention. We encourage all SpaceJump™ owners to follow these fundamental safety practises:

• Limit use to one jumper at a time to avoid collisions.
• Ensure an adult is present to supervise children during play.
• Always set up the unit on a flat, even surface.
• Maintain the recommended 3 ft (1m) clearance zone around the perimeter.
• Conduct routine inspections of the net, mat, and frame for any signs of wear.

Built for durable family entertainment

When installed according to our guidelines and used with care, a SpaceJump™ trampoline serves as a reliable and safe outlet for physical activity. Our products are designed to withstand the elements and provide your family with years of secure, high-energy fun. If you have any questions regarding safety protocols or maintenance, please contact our support team at support@spacejump.co.nz.

SpaceJump™ trampolines are engineered and independently tested to meet recognised international safety standards for design, materials, and performance.

Our trampolines are built to comply with:

• ASTM International Safety Standards F381-16 & F2225-15
• EN71 European Safety Standards
• Relevant AS/NZS safety requirements for Australia and New Zealand

Testing and compliance verification is conducted by Intertek, a globally recognised independent product testing and certification body.

What do these safety standards mean?

These safety standards assess key areas to ensure the product is fit for purpose and safe for family use:

• Structural frame integrity and resistance to bending
• Load capacity and dynamic performance during active jumping
• Spring and jump mat durability over time
• Impact attenuation of safety padding to protect against falls
• Enclosure strength and the ability to retain a jumper within the mat area
• Material quality and strict chemical safety compliance

Independent third-party testing ensures SpaceJump™ trampolines meet these strict safety and durability benchmarks before they ever reach your backyard.

Additional safety features built into SpaceJump™ trampolines

Beyond meeting international standards, our trampolines are designed with several integrated safety elements to provide a worry-free experience:

• Self-closing overlapping safety net entrance (eliminating zippers that can break or be left open)
• High-density enclosure netting to prevent falls and provide 360° protection
• Extra-thick safety padding covering the springs and the frame
• Reinforced net poles with protective foam sleeves for impact protection
• Heavy-duty galvanised steel frame (treated inside and out for superior corrosion resistance)
• High-tensile, performance-tested ThrusterSprings™ for a controlled bounce
• UV-resistant materials specifically designed for harsh outdoor conditions
• Wide, stable frame base design for improved ground contact and stability
• Secure enclosure attachment system to minimise any gaps between the mat and net
• Springs located outside of the safety net to prevent any accidental contact

Prioritise stability by starting with small, controlled bounces in the centre of the mat and following a one-jumper-at-a-time rule.

Master the basics of controlled bouncing

When first using your SpaceJump™, we recommend starting with simple movements to build confidence. Begin by standing directly in the centre of the mat with your feet shoulder-width apart. Focus on small, consistent bounces rather than height; this allows you to find your rhythm and understand how the trampoline responds to your movement before moving on to more active play.

Focus on the centre for maximum control

For the most consistent and stable bounce, aim to remain in the middle of the mat. The centre point provides the most predictable tension and helps you maintain your balance. Jumping near the perimeter increases the risk of losing control, so staying centred is the best way to ensure a smooth experience.

Adhere to the single-jumper guideline

To eliminate the risk of mid-air collisions or unpredictable mat behaviour, we advise that only one person use the trampoline at a time. Multiple users create conflicting bounce patterns that can lead to awkward landings. While SpaceJump™ is a social centrepiece, taking turns ensures everyone stays safe and in control.

Proper technique and body positioning

Maintaining good form is key to both performance and safety. To jump like a pro:

• Keep your knees slightly bent as you land to absorb the impact.
• Maintain an upright, balanced posture.
• Use your arms naturally to help stabilise your core.
  These habits help you stay centred and prevent fatigue during long play sessions.

Routine safety inspections

Before every jumping session, perform a quick visual check of your SpaceJump™ to ensure everything is in peak condition. Verify that all springs are securely attached, the frame connections are tight, and the safety enclosure net is fully intact and zipped. Consistent maintenance is the best way to ensure long-term reliability.

Supervision and progressive learning

Children should always be supervised by an adult to ensure they are following safety protocols. Encourage jumpers to progress gradually and only attempt movements within their current skill level. By building healthy jumping habits, your SpaceJump™ will provide years of active outdoor fun. If you have questions about specific techniques, feel free to reach out to us at

SpaceJump™ prioritises maximum user protection by incorporating a high-security, self-closing overlapping flap system as the standard entry for all current trampoline safety enclosures.

Advantages of the zipperless overlapping design

Moving away from traditional mechanical fasteners, our overlapping flap architecture provides several key safety and durability benefits:

• Naturally returns to a closed position immediately after a jumper enters or exits.
• Minimises the hazard of the safety net being left unsecured during active play.
• Removes the common failure points associated with jammed, rusted, or broken zippers.
• Eliminates rigid or sharp closure components that could cause injury upon impact.

By utilising a tension-based closure rather than a manual zipper, we ensure that children remain safely contained within the net without needing to remember to lock an entry point.

Commitment to reliability and modern safety

SpaceJump™ has transitioned away from zip-style entries on all new production models in favour of this more dependable and long-lasting design. This shift reflects our dedication to family safety and reducing the maintenance required for your backyard equipment.

Support for legacy models

If you own an older model that originally featured a zippered entry, replacement nets may still be available to maintain your existing setup. If you are uncertain which enclosure system your trampoline uses or need help finding a compatible replacement, please email a photo of your unit to support@spacejump.co.nz. Our specialists will identify your model and help you secure the correct safety components.

For the safest experience, SpaceJump™ recommends that only one person jump at a time to prevent accidents.

Why we recommend a single jumper

To ensure the highest safety standards, we suggest limiting use to one person at a time. This practise significantly lowers the chances of mid-air collisions, losing your balance, or experiencing an awkward landing—factors that are the primary contributors to trampoline-related injuries.

Understanding the total weight capacity

Every SpaceJump™ model is designed with a specific maximum weight rating. It is important to note that this rating indicates the total structural load the frame and mat can safely manage, rather than an endorsement for multiple people to use the equipment simultaneously.

Risks associated with multiple users

While we recognise that trampolines are a social centrepiece for friends and family, and how you use your SpaceJump™ is ultimately your choice, having several jumpers at once does increase certain risks. These include unexpected physical contact between users, a loss of jumping control, and increased stress on the spring system and mat. If more than one person is on the mat, we strongly advise active supervision and responsible play while remaining strictly under the total weight limit.

Vital safety guidelines

Always adhere to the safety instructions included with your SpaceJump™ delivery. Operating the trampoline outside of these manufacturer suggestions can lead to premature wear of the components or a higher risk of injury. For more safety tips or specific model information, you can always reach us at support@spacejump.co.nz.

SpaceJump™ trampolines are engineered and safety-tested specifically for use with the full enclosure system. For the safety of all users, the trampoline should always be used with the net properly installed.

Why is the safety enclosure essential?

The enclosure serves as a critical protective barrier designed to keep jumpers secure. Its primary functions include minimising the possibility of falling off the jumping surface, keeping users within the designated bounce zone, and preventing limbs from coming into contact with the springs or the steel frame. Removing this component significantly alters the safety profile of the equipment and bypasses the standards to which the trampoline was tested.

Is it possible to set up the trampoline without the netting?

While it is technically feasible to assemble the frame and mat without the safety net, we strongly advise against using the product in this configuration. Utilising the trampoline without its enclosure increases the likelihood of accidents and may void your product warranty. Operating the unit without the net means it is no longer functioning as an innovative, safety-first system, which could also lead to unnecessary wear or damage to the frame.

Our safety recommendation

To ensure a high-quality and secure experience, SpaceJump™ products must always be used with the complete enclosure system correctly attached and tensioned. This setup is what allows families to enjoy a high-performance bounce with maximum peace of mind. If your netting is damaged or you need a replacement component to maintain your safety setup, please contact our support team at support@spacejump.co.nz for assistance.

For a safe setup, we recommend a minimum of 3 ft (1m) of unobstructed space around the entire perimeter of your SpaceJump™.

Recommended safety zone for your trampoline

To ensure everyone can play without risk, it is important to maintain at least 3 ft (1m) of clear space on every side of the unit. This zone should be completely free of obstacles such as fences, brick walls, trees, garden borders, or any hard landscaping. Maintaining this perimeter helps prevent accidental impact with nearby objects, allows for easy access, and protects the integrity of the safety enclosure.

Ensuring proper vertical clearance

Safety isn't just about the ground—it is equally important to look up. Make sure your SpaceJump™ is not positioned under low-hanging tree branches, clotheslines, pergolas, or roof overhangs. Most importantly, never install a trampoline beneath or near power lines. A completely open overhead space is the best way to ensure high-flying jumpers stay safe.

Selecting the ideal ground surface

A stable foundation is key to the performance and safety of your SpaceJump™. We suggest installing your trampoline on:

• Level, flat ground
• A stable surface with good drainage
• Natural grass or soft turf whenever possible

We strongly advise against placing the trampoline on steep slopes, uneven paving, or hard concrete. If you must install on a hard surface, appropriate safety padding or rubber matting should be used around the entry points.

Help planning your backyard layout

If you are worried that your garden might be a tight fit, we are here to assist. Simply measure your available space and let us know which model you are eyeing. You can reach out to the team at support@spacejump.co.nz, and we will help you determine the safest and most effective configuration for your new SpaceJump™.

A successful SpaceJump™ setup begins with choosing the right location. To ensure the highest levels of safety, performance, and durability, you should prioritise a flat, level surface with significant clearance from all surrounding and overhead obstacles.

Selecting the perfect surface

For the best bounce and long-term frame stability, your trampoline should be positioned on ground that is firm and even.

• Grass (Recommended): Natural turf provides the best foundation for stability and shock absorption.
• Avoid Slopes: Installing on an incline puts uneven pressure on the frame and springs, which can lead to premature wear or shifting.
• Hard Surfaces: If you must install on concrete or pavers, you must use thick rubber safety matting underneath the frame to prevent slipping and protect the steel from grinding.

Maintaining safe clearance zones

To prevent collisions and protect the safety enclosure, it is essential to maintain a "clear zone" around the entire perimeter of the trampoline.

• Side Clearance: Ensure there is at least 1 metre of open space between the safety net and any objects such as fences, walls, trees, or garden furniture.
• Overhead Clearance: Check for low-hanging branches, roof eaves, or power lines. Jumpers need plenty of vertical space to ensure they do not come into contact with overhead hazards.

Environmental and wind considerations

The environment plays a major role in the longevity of your SpaceJump™. When choosing a spot, consider the following:

• Wind Exposure: If your yard is in an open or elevated area, we highly recommend using a Gravity Anchor™ Kit. Avoid placing the trampoline in known wind tunnels between buildings.
• Debris and Shade: Positioning the trampoline near trees can help with shade but may lead to more leaves on the mat. For UV protection without the mess, consider adding an Eclipse™ Sun Shade.
• Drainage: Ensure the chosen area doesn't pool water after rain, as persistent moisture can affect the ground stability and the base of the frame.

Selecting the optimal site for your SpaceJump™ trampoline is a vital step in ensuring structural longevity, peak bounce quality, and user safety. The best location is a flat, level area with firm ground, ample surrounding clearance, and a clear path away from overhead obstructions or high-wind zones.

Prioritise a flat and level foundation

The most important factor for a successful installation is the ground surface. For the best results, place the trampoline on ground that is:

• Completely flat and level
• Solid and stable
• Ideally covered in natural grass

A level surface ensures that the frame remains balanced, spring tension stays consistent, and the weight is distributed evenly across the structure, which helps extend the life of your trampoline.

Maintain adequate clearance zones

Safety is paramount, so ensure there is sufficient open space around the entire perimeter of the unit. We suggest:

• A minimum of 1 metre of clear space on all sides of the trampoline.
• Removing any nearby walls, fences, or garden structures within this safety buffer.
• Checking for overhead hazards such as low-hanging tree limbs, rooflines, or utility lines.

Choosing the right surface material

The type of ground under the trampoline affects both stability and safety:

• Natural Grass (Best Choice): Provides natural shock absorption and excellent stability for the frame.
• Artificial Turf: This is a suitable alternative as long as the base is firm.
• Concrete or Paving: Hard surfaces are not recommended as they do not absorb impact and can cause the frame to shift. If used, heavy-duty rubber matting is reccomended to be installed underneath.
• Timber Decking: Only suitable if the deck is engineered to support dynamic weight loads and has appropriate clearance.

Environmental and visibility factors

To keep your SpaceJump™ in top condition, consider these final environmental tips:

• Avoid placing the unit in natural wind tunnels or areas highly exposed to gusts.
• Position the trampoline away from trees that drop heavy sap or large debris to keep the mat clean.
• Ensure the area has good drainage to prevent water from pooling around the steel base.
• Place the trampoline within a clear line of sight from your home to make supervision easier.

Need help assessing your yard?

If you are uncertain whether your backyard layout is appropriate for a SpaceJump™ trampoline, we are here to assist.

A fun way to stay active

Using a SpaceJump™ trampoline is an engaging way for both children and adults to maintain an active lifestyle. Because jumping feels like play rather than a chore, many people find they can sustain physical activity longer and more consistently than with traditional exercise. Trampolining combines cardio, coordination, and muscle engagement into one enjoyable experience.

Enhances cardiovascular fitness

Trampolining is an effective low-impact aerobic activity that elevates the heart rate while being gentler on joints than running or jumping on hard surfaces. Regular use can help:

• Improve heart health and circulation
• Increase physical stamina and endurance
• Boost overall fitness levels

Develops balance, coordination, and strength

Every bounce requires the body to stabilise and adjust, which naturally activates several muscle groups at once. This constant adjustment helps support:

• Core strength and stability
• Motor skills and body control
• Leg strength and overall coordination

Supports sensory regulation and movement needs

The repetitive motion of jumping provides essential vestibular and proprioceptive input—the sensory systems responsible for balance and body awareness. For many individuals, this movement supports self-regulation and focus. Families and specialists often use trampolining to assist those with:

• Autism spectrum disorder (ASD) or ADHD
• Sensory processing challenges
• Developmental coordination difficulties
• Low muscle tone

While beneficial for many, trampolining is intended to be a supportive activity alongside professional guidance, not a replacement for therapy.

Potential respiratory health benefits

The vertical motion of bouncing, sometimes referred to as rebounding, encourages deeper breathing and increased oxygen circulation. This activity can be particularly supportive for lung function and respiratory health by:

• Strengthening the muscles involved in breathing
• Increasing lung capacity and cardiovascular efficiency
• Assisting with mucus clearance through the vertical motion of the body

For conditions such as Cystic Fibrosis or Bronchiectasis, the bouncing motion can help loosen secretions and stimulate a cough reflex, aiding in airway clearance alongside traditional medical treatments. It may also help those with asthma by improving overall pulmonary function through consistent aerobic exercise.

Your SpaceJump™ trampoline is engineered for year-round outdoor durability, designed to withstand sun, rain, and active play. However, regular maintenance is essential to ensure it remains safe, performs at its best, and lasts for years. Consistent care helps prevent premature wear, surface rust, and debris build-up that can strain the frame and springs.

Step-by-step cleaning guide

• Remove loose debris
  Frequently sweep away leaves, dirt, or sticks from the jumping mat, safety padding, and enclosure net. Keeping the mat clear prevents abrasive debris from wearing down the material during use.
• Rinse with water
  Use a standard garden hose to gently rinse the mat and padding to remove dust and light salt buildup.
• Wash with mild soap
  For a deeper clean, use warm water and a mild detergent.Do: Use a soft brush or microfiber cloth.Don't: Use harsh chemicals, abrasive cleaners, or high-pressure washers, as these can damage the UV-resistant coatings.
• Air-dry
  Rinse the soap away thoroughly and allow all components to fully air-dry before the next use.

Frame and spring care

As part of your routine maintenance, regularly wipe down the metal components. Keeping the springs and frame tubing clean—especially in coastal or high-humidity areas—is vital for longevity.

• Rust protection (Every two months): We recommend inspecting the frame for minor surface rust every two months.
• Treatment: If you notice any surface rust, lightly clean the area and apply a suitable rust-protection spray or treatment to maintain the integrity of the galvanised steel.

Ongoing safety checks

To ensure your SpaceJump™ remains a safe environment for your family, we recommend performing periodic checks on the following:

• Spring tension: Ensure all springs are securely hooked and maintaining proper tension.
• Mat and net condition: Look for any fraying, holes, or thinning in the stitching.
• Padding straps: Check that the safety pads are firmly tied down and covering the springs completely.
• Bolts and connections: Tighten any hardware that may have loosened during high-energy use.

Expert support

Routine care is the best way to protect your investment. If you notice any significant wear or require replacement parts to keep your trampoline in top condition, our team is ready to help. Please contact us at support@spacejump.co.nz for professional guidance or spare part support.

Green algae, mould, or moss can occasionally build up on trampoline netting, particularly in damp, shaded, or humid environments. To maintain the integrity of your high-quality netting, it is important to use a gentle cleaning method that removes growth without damaging the UV-resistant fibres.

Recommended cleaning steps

• Prepare a natural cleaning solution
  Mix a solution consisting of one part white vinegar and three parts warm water. Pour this mixture into a spray bottle for easy application.
• Apply and allow to soak
  Generously spray the affected areas of the safety net. Let the solution sit for 10–15 minutes. This allows the vinegar to break down the organic growth naturally without the need for harsh chemicals.
• Gently scrub the mesh
  Using a soft-bristled brush or a sponge, lightly scrub the netting where the buildup is present. Avoid aggressive scrubbing, as this can cause the mesh to fray or lose its structural tension.
• Rinse thoroughly
  Use a standard garden hose to rinse away the solution and the loosened debris. Ensure all vinegar residue is washed off the net and the frame.
• Air-dry in the sun
  Allow the net to dry completely in direct sunlight. Natural UV exposure is highly effective at neutralising any remaining spores and preventing immediate regrowth.

Managing stubborn growth

If the algae or mould is particularly persistent:

• Repeat the process a second time.
• You may slightly increase the vinegar concentration for a stronger solution.
• Ensure the area has good airflow to prevent moisture from trapped between the net and poles.

Maintenance precautions

To protect the longevity of your SpaceJump™ trampoline, please avoid the following:

• Bleach: This can weaken the fabric fibres and strip the UV protection.
• Pressure Washers: The high-intensity water stream can tear or stretch the netting.
• Abrasive Brushes: Steel wool or stiff wire brushes will damage the mesh.

Regularly clearing away leaves and ensuring your trampoline is positioned in a spot with adequate sunlight will help keep your net clean. If you have concerns about the condition of your netting or need a replacement, our team is available at support@spacejump.co.nz to assist you.

Living near the coast means your SpaceJump™ trampoline is exposed to salt air, which can increase the risk of surface rust over time. While our trampolines feature galvanised and powder-coated steel to help protect against corrosion, all metal products require a little extra care in coastal or highly corrosive environments.

How to minimise rust in coastal areas

To help protect your investment, we recommend the following maintenance steps:

• Rinse the frame and springs occasionally with fresh water to remove salt build-up.
• Wipe down metal components and allow them to fully dry.
• Check bolts, joints, and connection points regularly for any signs of wear.
• Apply a light coating of anti-corrosion spray to exposed metal parts.

In coastal areas, applying an anti-corrosion spray creates an additional protective barrier. This should be done regularly as part of your ongoing maintenance routine, particularly if you are close to the ocean or exposed to salt spray.

Rust protection every two months

As outlined in our manual, we recommend inspecting your trampoline for surface rust every two months. If minor surface rust appears:

• Clean the affected area thoroughly.
• Ensure the metal is fully dry.
• Apply a suitable rust-protection or anti-corrosion treatment.

Regular inspection and preventative care will significantly reduce corrosion and extend the life of your trampoline.

What to expect in coastal environments

In harsh coastal environments, some surface rust can still occur over time despite best efforts. However, with consistent care and routine maintenance, it can be effectively managed and minimised.

If you are unsure how best to protect your SpaceJump™ trampoline in your specific location, please feel free to reach out to us at support@spacejump.co.nz. We are always happy to help you keep your trampoline in top condition.

SpaceJump™ trampolines are engineered using premium galvanised steel components specifically treated to resist corrosion and endure the rigours of outdoor environments.

Engineering for outdoor durability

Every metal element of a SpaceJump™ trampoline undergoes a rigorous galvanization process to protect against rain, humidity, and general weather exposure. This protective layer is designed to maintain the structural integrity of your frame while it lives outdoors year-round.

Managing environmental wear and tear

While our frames are built for resilience, all outdoor equipment is subject to the forces of nature. Minor surface changes can occur over time due to constant exposure, but consistent upkeep ensures your trampoline remains in peak condition. To maximise the lifespan of your equipment, we suggest the following:

• Ensure the frame remains clear of organic debris and dirt.
• Conduct periodic inspections of the steel tubing and connection points.
• Prevent moisture from pooling on flat metal surfaces for extended periods.
• Periodically clean the structure to remove salt or environmental buildup.
• Use a corrosion-inhibitor or protective spray as a preventative measure.

Specific care for coastal and humid climates

Properties located near the coastline or in regions with high humidity may experience accelerated oxidation due to salt spray and persistent moisture. In these specific environments, we recommend more frequent applications of a protective anti-corrosion spray to add an extra layer of defence against the elements.

If you notice light paint scratches, surface scuffs, or minor paint transfer on your SpaceJump™ trampoline parts during unboxing, there is no need for concern as these marks are purely aesthetic.

Understanding why surface marks occur

Because SpaceJump™ components are heavy-duty, the steel frame tubes can sometimes shift slightly during the shipping process. This movement can occasionally lead to minor surface-level abrasions on the painted exterior finish.

Why cosmetic scuffs don't impact quality

It is important to understand that these marks are strictly cosmetic. Every SpaceJump™ frame tube undergoes a comprehensive galvanization process, providing corrosion protection on both the interior and exterior surfaces. Because of this protective layer, minor paint wear has no impact on:

• The structural strength of the frame
• The unit's resistance to rust
• Overall product longevity
• The safety of the jumpers

You can proceed with the assembly and enjoy your trampoline exactly as planned, knowing the integrity of the steel remains fully intact.

Requesting a professional review

If you would like our specialist team to take a look for your own peace of mind, we are more than happy to do so. Please send an email to support@spacejump.co.nz including:

• Your original order number
• High-resolution photos showing the specific areas of concern

Our support staff will evaluate the images and confirm if any further steps are necessary, ensuring you feel completely confident in your SpaceJump™ setup. For any other maintenance questions, feel free to reach out to support@spacejump.co.nz.

SpaceJump™ units are designed to be moved whenever you need to mow your grass or refresh the turf underneath.

What is the best way to move the trampoline?

The most effective method for relocating your trampoline is to have at least two people lift the frame simultaneously from opposite sides. Lifting the structure evenly allows you to shift it to a fresh patch of grass without putting unnecessary stress on the frame joints. Periodically rotating the position of your SpaceJump™ is a great way to ensure the lawn stays healthy and green.

Can I move the trampoline by myself?

Ease of movement generally depends on the size of your specific model. Compact versions, such as our 8ft or 10ft trampolines, can occasionally be repositioned by a single person by carefully lifting or sliding the base. However, for our larger models, we strongly recommend a team of two or more people to ensure the equipment is moved safely and remains balanced.

Do I need to do anything with my anchor kits?

If you have secured your trampoline using a SpaceJump™ anchoring system, these must be fully extracted from the ground before you attempt to shift the frame. Attempting to move the unit while it is still staked down can damage both the anchors and the trampoline legs. Once you have found a new spot, remember to re-install the anchors to maintain maximum stability during use.

What should I check after moving the equipment?

Safety is the priority after any relocation. Before anyone begins jumping, ensure the trampoline has been placed on a completely flat and level surface. Verify that all legs are making solid contact with the ground and that the frame is not tilted. If you have any questions about the stability of your new setup, feel free to reach out to support@spacejump.co.nz for assistance.

SpaceJump™ trampolines are engineered for year-round outdoor durability, though managing heavy snow accumulation is essential to protect the integrity of the components.

Is it safe to leave the trampoline assembled in the snow?

You can certainly keep your SpaceJump™ setup outdoors throughout the winter months. The materials are specifically treated to handle frost and moisture; however, weight management is key. Large amounts of snow can create significant pressure on the jumping surface, safety netting, and spring system. To prevent the springs or mat from losing their tension, we recommend clearing off any accumulation that exceeds 10 cm.

How should I maintain my trampoline during snowy weather?

If you choose to leave your trampoline up, regular maintenance is required to prevent damage. We suggest using a soft-bristled broom to gently sweep snow off the mat and the enclosure net. You should avoid using metal shovels or sharp tools, as these can easily tear the fabric or puncture the safety surfaces. Additionally, try to clear the snow before it has a chance to freeze into heavy ice.

Is winter disassembly recommended for SpaceJump™ products?

While our frames are built to last, disassembling the unit can prolong the lifespan of the softer components in regions that experience severe or consistent blizzards. You have the option of a full pack-down or a partial disassembly, where you remove only the mat, safety padding, and net. Storing these fabric elements in a dry, indoor environment protects them from the harshest winter elements.

What is the best approach for my climate?

The ideal choice depends entirely on your local weather patterns. In areas with light snowfall, a simple routine of brushing off the mat is perfectly fine. For customers in high-altitude or heavy-snow zones, taking the trampoline down for the season provides the best protection. If you need specific advice tailored to your local environment, please contact our team at support@spacejump.co.nz for personalised recommendations.

Secure your trampoline with a Gravity™ Anchor Kit

Using a Gravity™ Anchor Kit is the most effective way to secure your trampoline to the ground, significantly reducing the risk of it shifting or lifting during high winds. We strongly recommend anchoring your trampoline, particularly if you live in an area prone to frequent storms or gusty weather conditions.

Increase stability with extra weight

For added security in windy conditions, you can place sandbags or additional weights across the base of the frame legs. While this provides extra stability, it is most effective when used as a secondary measure alongside a proper anchoring system.

Relocate to a sheltered area

If severe weather is forecasted, moving your trampoline to a more sheltered part of your yard—such as near a sturdy fence or the side of a building—can help break the wind and reduce exposure. Always ensure the trampoline is positioned away from large trees or other objects that could fall and cause damage during a storm.

Reduce wind resistance in extreme conditions

During high-alert weather events, such as gale-force winds or severe storms, the safest precaution is to temporarily remove the safety enclosure net and poles. This significantly reduces the surface area of the trampoline, making it much less likely to catch the wind and lift off the ground.

Lower the safety enclosure

If you are unable to fully remove the netting, lowering the poles and the safety net as much as possible can still help minimise wind resistance. While this doesn't offer the same level of protection as full removal, it is a helpful step in reducing the potential for structural strain.

Important weather considerations

While these preventative steps are highly effective at reducing risk, it is important to remember that severe weather can damage any outdoor equipment. Please note that damage caused by wind or storms is not covered under warranty. For more advice on storm preparation or to order a Gravity™ Anchor Kit, feel free to reach out to our team at support@spacejump.co.nz.

We can help with insurance claims

If you need to make an insurance claim, our team can provide:

• A copy of your original invoice
• A replacement invoice showing current product value
• Product details for your trampoline model

These documents can help support your claim with your insurance provider.

Replacement parts are available

If the trampoline can be repaired, you can purchase replacement parts directly from Jumpflex®.

If your trampoline sustains damage during severe weather, we recommend checking your home insurance policy and contacting our team for assistance with parts or documentation.

Assistance with insurance claims

If you intend to file a claim with your insurance provider, our team can assist by providing the necessary paperwork to support your case. We can supply:

• A copy of your original purchase invoice.
• A replacement invoice reflecting the current market value of the product.
• Specific technical details regarding your trampoline model.

Having these documents ready can help streamline the process with your insurance company.

Repairing your trampoline with replacement parts

In many cases, a trampoline can be successfully repaired by replacing specific components rather than the entire unit. You can purchase genuine replacement parts directly from SpaceJump. To ensure we provide the exact components for your model, please email us with:

• Clear photos showing the extent of the damage.
• Your original order number, if you have it.
• A list of the specific parts you believe need replacing.

Our specialists will review your information and confirm the correct parts to get your trampoline back into a safe, working condition.

Understanding warranty exclusions for weather

It is important to note that damage resulting from storms, high winds, or extreme weather events is not covered under the SpaceJump warranty. Because these events fall outside the scope of normal residential use and manufacturing defects, repairs or replacements are typically managed through home and contents insurance policies.

Getting expert guidance

If you are uncertain whether your trampoline is safe to use or if it is worth repairing, we are here to help. Reach out to our support team at support@spacejump.co.nz, and we will provide professional guidance on the best next steps for your situation.

Straightforward assembly with step-by-step guidance

SpaceJump™ trampolines are engineered for user-friendly home assembly. We provide everything you need to get your trampoline ready for action without the need for specialised technical skills.

Each unit includes:

• A comprehensive, detailed instruction manual.
• Access to step-by-step assembly videos that walk you through the entire process.
• All necessary tools required for the build.
• Manageable components designed for easy handling.

Typical installation timeframe

Most of our trampolines can be fully assembled in approximately one to two hours when two people are working together. While it is possible for one person to complete the setup alone, having a second person makes the process significantly faster and easier, especially when tensioning the mat and securing the safety enclosure.

Helpful resources for a smooth setup

To ensure the best experience, we highly recommend watching the specific assembly video for your model before you begin. This allows you to familiarise yourself with the parts and the order of operations. You can access all setup videos and digital manuals on the SpaceJump™ Assembly page.

If you have any questions during the process, our support team is available at support@spacejump.co.nz to provide expert advice and troubleshooting tips.

At this stage, SpaceJump™ does not offer a direct installation service. Our high-quality trampolines are engineered for straightforward at-home assembly, and each model includes a comprehensive instruction manual to guide you through the setup.

What to expect during installation

Our innovative design is built to be user-friendly. To ensure a smooth process, we suggest the following:

• Timeframe: While our trampolines are often much quicker to assemble, we recommend allowing a few hours for a relaxed setup.
• Teamwork: We suggest having at least two adults available to assist, though assembly is possible with one person.
• Preparation: Review the instruction manual thoroughly before you begin.

We also highly recommend watching our step-by-step assembly videos available on our website and YouTube channel. These guides are a great way to see the process in action and familiarise yourself with the components before starting.

Can I hire an external installer?

Yes—you are more than welcome to hire a local handyman or professional assembly service in your area to complete the setup for you.

While SpaceJump™ does not have a formal affiliation with third-party installers, we can occasionally share contact details for services that previous customers have utilised. Please keep in mind:

• These providers are independent and not affiliated with SpaceJump™.
• Any service agreement or payment is made directly between you and the installer.
• SpaceJump™ does not take responsibility for the quality or safety of third-party installation work.

We are here to help

If you have any questions or run into any challenges during your installation, our support team is ready to assist. Simply email us at support@spacejump.co.nz, and we will provide the guidance you need to get your trampoline ready for action.

Yes, SpaceJump™ provides comprehensive, easy-to-follow assembly videos to ensure you can set up your trampoline correctly, safely, and efficiently.

Accessing step-by-step assembly guides

We offer detailed video instructions for our various trampoline models on our dedicated Assembly Guides page. These videos walk you through the entire installation process, providing visual cues that make the assembly straightforward, even if you have never built a trampoline before.

Why we recommend watching the videos

Our innovative design is built for durability and safety, and following the video guide ensures every component is tensioned and secured as intended. Watching the assembly video for your specific model before you begin can help you:

• Understand the correct sequence of assembly.
• Identify all parts and hardware quickly.
• Ensure the safety enclosure and mat are installed with the proper tension.
• Save time by avoiding common setup mistakes.

Professional assembly support

While our videos are designed to make the process simple, we understand that questions can arise during the build. If you need troubleshooting advice, tips for a smoother setup, or assistance with any components, our support team is ready to help.

For additional guidance or to find the specific video for your model, please visit our website or contact us at support@spacejump.co.nz. We are committed to helping you get your high-quality SpaceJump™ trampoline ready for use as quickly as possible.

SpaceJump™ trampolines are engineered specifically for above-ground use to ensure optimal airflow, safety, and bounce quality.

Is an in-ground installation recommended?

While our products are designed for standard above-ground setup, we generally advise against burying the frame. The SpaceJump™ system is tested to perform best when assembled according to our official guidelines. Above-ground placement provides the necessary clearance for the mat to flex and allows for the air displacement required to create a high-quality bounce. Installing the unit in a pit can restrict this airflow and may impact the overall jumping experience.

What are the challenges of an in-ground setup?

If you choose to modify your installation by placing the trampoline in the ground, it will require extensive excavation and technical planning. You would need to use the dimensions provided on our site to determine the appropriate depth and diameter for the hole. Because these units are not purpose-built in-ground models, you may encounter issues with moisture retention and reduced ventilation, which could lead to increased maintenance needs or frame corrosion over time.

Can I buy only the parts needed for an in-ground kit?

SpaceJump™ trampolines are sold exclusively as comprehensive packages. Each set arrives with the frame, high-tension springs, jumping mat, and the full safety enclosure system including poles and netting. These components are bundled together to ensure every user has a complete and safe setup; therefore, we cannot separate or remove individual parts like the safety net from the initial purchase.

What is the best way to set up my SpaceJump™?

For the simplest assembly process and the most reliable safety performance, we recommend following the standard above-ground installation instructions. This ensures your trampoline functions exactly as our engineers intended. If you have further questions regarding your specific yard layout or installation ideas, feel free to reach out to support@spacejump.co.nz for assistance.

For the safest experience and best performance, SpaceJump™ trampolines should be placed on a flat, even surface.

Is it safe to use a trampoline on a hill?

Installing your trampoline on level terrain is highly recommended to ensure the jumping surface remains horizontal and the frame stays balanced. When the ground is flat, the rebound is consistent and predictable. If the area is significantly sloped, users may find themselves gravitating toward the lower side during play, which can reduce the quality of the bounce and potentially compromise safety.

What if my yard has a minor slope?

A very gentle gradient of approximately 5 degrees or less is typically manageable without major adjustments. However, if the angle is more pronounced, it will impact how the equipment sits. In these cases, you might notice the frame shifting or the safety netting leaning, which indicates that the ground needs to be levelled before the trampoline is used.

How can I level the trampoline on uneven grass?

If you are dealing with a mild incline, there are several ways to stabilise the unit. Some owners choose to create a level foundation by slightly excavating the high side of the slope so the uphill legs sit deeper, or by using secure, solid blocking under the downhill legs to bring the frame to a level position. It is vital that all legs remain fully supported and the structure does not wobble.

What is the recommended preparation for sloped areas?

For yards with a steep or noticeable grade, we suggest performing basic ground levelling before you begin assembly. This ensures a professional-grade setup that protects both the equipment and the jumpers. Always ensure there is plenty of clear space around the perimeter once the unit is positioned. If you need advice on preparing your specific site, please contact us at support@spacejump.co.nz.

While a flat, natural lawn is the ideal foundation for a SpaceJump™ trampoline, other surfaces can be utilised if specific safety measures and structural precautions are followed.

Is artificial grass a suitable surface?

Synthetic turf is a great option as long as the base layer beneath the grass is solid and perfectly level. Because artificial surfaces can be more slippery than natural earth, we highly recommend using a secure anchoring system to prevent the frame from shifting during use. The stability of your setup depends entirely on the firmness of the ground located under the turf.

Can I set it up on concrete or paving stones?

We generally advise against placing our trampolines directly on hard surfaces like concrete or stone without protection. These materials do not absorb shock, which can lead to increased vibration and accelerated wear on the frame. If a hard surface is your only choice, it is essential to place thick rubber safety mats under the legs and anchor the unit firmly to ensure it remains stationary.

Is it safe to install on a wooden deck?

Placing a SpaceJump™ on a deck is only recommended if the structure has been verified by a professional to handle both the static weight of the unit and the dynamic force generated by jumping. You should consider the load-bearing capacity of the timber, potential noise transfer, and ensuring there is enough vertical and lateral clearance from surrounding structures.

What are the risks of using uneven or sloped ground?

Setting up on a slope or bumpy terrain is not recommended as it creates irregular stress on the frame joints and can cause the jumping mat to feel lopsided. This lack of balance results in inconsistent bounce performance and can compromise the stability of the safety enclosure. For the best results, the area should be levelled before you begin assembly.

Need help evaluating your space?

If you are uncertain about whether your specific area is suitable, please feel free to email a photo of the site to support@spacejump.co.nz. Our specialists are happy to review your space and offer professional guidance to help you achieve a safe and secure installation.

Disassembling your SpaceJump™ trampoline is essentially the reverse of the assembly process. Before you begin, ensure you have enough time and at least two adults available to help, especially during the spring removal process and when separating frame sections.

Step-by-step disassembly tips

To ensure the process is safe and efficient, we recommend the following sequence:

• Remove the safety enclosure and net poles first.
• Take off the safety padding covering the springs.
• Remove the springs using a spring tool.
• Separate the frame sections last.

For your safety during this process:

• Wear gloves to protect your hands from pinch points.
• Keep children and pets well clear of the area.
• Release spring tension evenly by working around the frame rather than removing all springs from one side at once.

Applying force safely to frame joints

Over time, frame joints can sit tightly together due to tension and outdoor exposure. You may need to use controlled force to separate these pieces. If joints are stubborn:

• Use a rubber mallet to gently tap the joints (avoid using a metal hammer directly on the frame).
• Apply a slight twisting motion to help loosen the connection.
• If required, use a suitable penetrating lubricant to facilitate loosening.

Always take care to avoid bending or damaging the frame components during this stage.

Accessing guides and manuals

The disassembly process follows the same steps as assembly, just in reverse order. You can find official SpaceJump™ installation and assembly instructions on our website. These resources include:

• Downloadable PDF manuals
• Step-by-step assembly videos

Viewing the assembly video for your specific model can provide a helpful visual reference for how the components fit together.

Need assistance?

If you are unsure of your model or cannot locate the correct manual, please email support@spacejump.co.nz with the following information:

• Your trampoline model or size
• A photo of your full trampoline setup
• Your order number (if available)

Our support team will send you the correct manual and help guide you through the process to ensure everything is dismantled safely.

You can access official SpaceJump™ assembly documentation at any time through our website, ensuring you have the correct guidance for a secure and stable setup.

Accessing digital assembly resources

Our dedicated assembly page is designed to provide you with all the necessary tools for a successful installation, including:

• Downloadable PDF manuals tailored to every specific SpaceJump™ model and frame size.
• Comprehensive, step-by-step instructional videos that walk you through the entire build.

Visual learning and video tutorials

For those who prefer a visual walkthrough, we also have detailed assembly videos on our assembly page. These tutorials are specifically produced to simplify the construction process and ensure every component, from the frame to the safety net, is installed correctly.

Assistance identifying your specific model

It is essential to use the manual that corresponds exactly to your product to maintain safety standards and preserve your warranty. If you are uncertain which model you own, please email support@spacejump.co.nz with the following details:

• Your original order reference number (if you have it).
• A clear photograph of the fully or partially assembled trampoline.
• The total count of springs and enclosure poles.

Our support team will quickly identify your equipment and provide the precise guide needed for a safe and accurate installation.

Official SpaceJump™ assembly manuals and instructional videos are available for digital download on our website, ensuring you have the correct resources for a safe and efficient setup.

Comprehensive setup resources

We provide detailed, easy-to-follow documentation designed to assist you throughout the entire installation process. These resources are crafted to ensure every component of your SpaceJump™ product is positioned correctly for maximum safety and performance.

Available manuals for models and accessories

To ensure a perfect build, we offer specific guides for our entire product range, including:

• All SpaceJump™ frame models and sizes

Each document is tailored to the unique engineering of that specific product, streamlining the assembly experience.

Accessing your digital downloads

All installation instructions are centrally located on the SpaceJump™ Assembly Information page. We recommend reviewing the appropriate guide and watching the corresponding setup videos before beginning your installation. If you require further assistance or cannot find the manual for your specific model, please reach out to our support team at support@spacejump.co.nz.

Yes, SpaceJump™ provides comprehensive long-term support by offering a wide range of replacement parts to keep your equipment in peak condition.

At SpaceJump™, we believe in the longevity of our products. Our commitment to our customers extends far past the initial purchase and warranty timeframe. We actively stock various components to help you maintain your trampoline, ensuring your family enjoys many years of safe, active play while reducing environmental waste through repairability.

Availability for Legacy Models

We maintain an inventory of essential spares for various SpaceJump™ generations. Even if you own an older or discontinued model, we strive to keep compatible parts in stock whenever possible. Available components typically include:

• High-tensile galvanised springs
• UV-resistant safety enclosures
• Heavy-duty jumping surfaces
• Weather-shielded frame padding
• Structural frame segments

Refresh and Upgrade Solutions

For those looking to revitalise an older setup, we sometimes offer upgrade paths. If specific legacy parts are no longer in production, our team can suggest modern enhancements that improve the performance or safety of your current SpaceJump™ configuration, providing a cost-effective alternative to a full replacement.

How to Identify the Correct Spare Part

To ensure you receive the precise component for your specific model, please reach out to our specialist support team with the following details:

• The specific model name and frame diameter
• A clear description of the required part
• Photographs of the component or the area needing repair

Our experts will review your information to identify the exact match or recommend the most effective solution to restore your trampoline.

Identify your trampoline model and size

Selecting the right components for your SpaceJump™ trampoline is essential for maintaining safety and optimal performance. To ensure a perfect fit, the most efficient way to find parts is to first identify:

• The specific SpaceJump™ model (e.g., Standard, Pro, or Performance series)
• The trampoline size (the diameter of the frame)
• Your original order number, which can be found in your confirmation email

Using these details helps you navigate our website to the components engineered specifically for your unit.

Check key components if you're uncertain

If you cannot locate your model information, you can identify the correct size and series by checking a few physical details:

• Count the total number of springs: This is the most accurate way to verify the size.
• Count the safety enclosure poles: This helps determine the specific frame design.
• Measure the frame diameter: Measure from the outer edge of the steel frame to the opposite outer edge.

Purchase genuine SpaceJump™ spare parts

All SpaceJump™ parts are proprietary and designed specifically for our own innovative frame and spring systems. They are not compatible with other brands. To maintain your warranty and safety standards, we recommend purchasing replacement parts directly from our official website, where you can philtre by your model and size to view compatible components.

Need professional help identifying a part?

If you are unsure which component you require, our support team is happy to assist you in making the right choice. Please email support@spacejump.co.nz and include:

• Your order number (if available)
• A photo of your entire trampoline setup
• A close-up photo of the specific part you need to replace

Our specialists will review your photos and guide you to the exact spare part needed, ensuring you can order with confidence and get your trampoline back in top condition.

If you are looking for compatible accessories or replacement parts but are uncertain of your specific SpaceJump™ model, we can help you verify your equipment through a few simple details.

Key details for model identification

To help our team pinpoint your exact model and size, please send an email to support@spacejump.co.nz containing the following information:

• The total number of springs on the trampoline.
• The total number of safety enclosure poles.
• Your original order number (if you have access to it).
• A clear, wide-angle photograph of your trampoline fully assembled in your yard.

In most instances, the combination of the spring count and the number of net poles allows us to immediately identify the specific series and frame diameter of your SpaceJump™.

Brand compatibility reminder

Before reaching out, please ensure that your trampoline is an authentic SpaceJump™ product. Our specific components, such as the Eclipse™ Sun Shade and Gravity Anchor™ Kit, are engineered exclusively for our frames and are not intended for use with other trampoline brands.

Next steps for parts and service

Once we have analysed your information, our support specialists will confirm your model type. We will then provide you with direct links to the correct replacement parts or accessories, ensuring a perfect fit and maintaining the safety standards of your SpaceJump™ setup.

If a specific product is unavailable for immediate purchase, it will be labelled with an out of stock notification on the website. This helps you identify which items are currently in our warehouse and which are awaiting a restock.

How can I use the pre-order system to secure an item?

For products that are temporarily unavailable but have an incoming shipment confirmed, we often offer a pre-order option. This is a reliable way to guarantee you receive an item before it sells out again. By choosing to pre-order:

• You reserve your specific unit from the next available batch of inventory.
• You can view the estimated dispatch timeframe directly on the product page.
• Your order is prioritised for shipping the moment the new stock is processed at our facility.

Why do some products experience stock fluctuations?

While we aim to keep our full range available year-round, certain factors can influence our inventory levels, including:

• Changes or delays in international shipping and freight schedules.
• Significant increases in demand during peak seasons or holidays.
• Rapid depletion of stock at specific regional distribution centres.

How can I stay informed about upcoming restock dates?

If the trampoline or accessory you are looking for is not currently available, there are two primary ways to track its return:

• Revisit the product page regularly, as we update arrival estimates in real-time based on logistics data.
• Contact our support team to ask for any internal updates regarding expected delivery windows to our warehouse.

What if I need an alternative to an out of stock item?

If your preferred model is unavailable and you would like a solution sooner, our team can help you find a comparable product. We can assist you by:

• Suggesting a different series or size that is currently ready for dispatch.
• Verifying if the product is available to ship from a different regional hub.
• Explaining the differences in features between our various models to ensure you still get the best fit for your family.

If you have questions about a specific order or a restock date, please reach out to our team at support@spacejump.co.nz.

If the specific replacement part you require is currently unavailable on our website, our support team is ready to help you locate or reserve the item as quickly as possible.

How can I secure an out of stock replacement part?

To get your trampoline back in top condition, we recommend following these steps when a part is listed as unavailable:

• Contact our customer support team directly. We can access real-time inventory data that may not yet be reflected on the public website.
• Request an estimated arrival date. Our staff can provide the most accurate restock timeframes based on our incoming freight schedules.
• Inquire about backorder opportunities. If the part is already in transit, we can often reserve it for you so it is dispatched the moment it reaches our warehouse.
• Get professional guidance on the order process. We will assist you with part identification, payment steps, and updated shipping timelines to ensure a smooth experience.

Why is it important to speak with the team regarding parts?

Because SpaceJump components can vary significantly between different models, sizes, and product generations, direct communication is the best way to ensure a successful repair. By contacting us, you ensure that:

• You are ordering the exact component designed for your specific trampoline version.
• You have access to the most current information regarding our supply chain.
• You can secure high-demand parts before they are sold out again.

Ready to help you get back to bouncing

If you cannot find the part you need online, the most efficient solution is to reach out to our specialists. We are committed to helping you maintain a safe and functional play environment for your family. Please contact us at support@spacejump.co.nz with your trampoline model details or photos of the part you need, and we will guide you through the next steps.

If your SpaceJump™ order is compromised during transit, we are committed to resolving the issue swiftly by replacing the affected components and ensuring your trampoline is ready for safe use.

Inspecting your delivery upon arrival

While we take great care in packaging our products for heavy-duty transit, damage can occasionally occur during the shipping process. We recommend performing a quick visual inspection of the boxes as they arrive. If you notice significant external damage to the packaging, please make a note of it with the delivery driver if possible.

Reporting a transit damage claim

If you discover that any internal parts are bent, broken, or missing once you open the packages, please contact our support team immediately. To help us process your claim efficiently, please email support@spacejump.co.nz within 48 hours of delivery with the following information:

• Your original SpaceJump™ order number.
• Clear photographs of the damaged packaging and the specific affected parts.
• A brief description of the issue.

Our resolution process

Once we have reviewed the photos and verified the transit damage, we will arrange for replacement parts to be dispatched to you. Our goal is to ensure that your setup process is not delayed and that your trampoline meets our high standards for safety and quality.

Please avoid attempting to assemble the trampoline using damaged structural components, as this could compromise the integrity of the unit. For any further concerns regarding your delivery, our team is standing by to help at support@spacejump.co.nz

SpaceJump™ springs are engineered for high tension and long-term durability, but like any performance component, they can experience wear over time depending on your local environment and how often the trampoline is used.

What are the signs that springs need replacement?

You should inspect your springs and consider new ones if you observe any of the following issues:

• Visible stretching where the coils no longer sit tightly together.
• Significant rust that appears to be eating into or weakening the metal.
• A spring that has snapped or frequently detaches from the frame or mat.
• A noticeable decrease in the quality or height of the bounce.
• Uneven tension that causes the jumping mat to sit off-centre.

It is important to remember that high-energy jumping can accelerate wear even if the jumpers are well within the specified weight limits.

How frequently should I inspect my springs?

Regular maintenance checks are the best way to ensure safety. We recommend a quick visual inspection every few months to:

• Look for signs of deformation or stretching.
• Verify that every hook is securely fastened to both the frame and the mat.
• Identify any rust buildup before it becomes a structural concern.

If you discover a single broken spring, we suggest inspecting the entire set immediately, as the remaining springs may be overcompensating for the missing tension.

Is it necessary to replace the entire set at once?

While you can replace individual springs as needed, installing a complete new set can significantly improve the overall feel of the trampoline. Replacing multiple worn springs at the same time ensures even tension across the entire mat, which provides a more consistent and predictable bounce.

How to order the correct replacement springs

You can find genuine SpaceJump™ replacement springs directly on our website. If you are unsure which size or type you need, please reach out to our team at support@spacejump.co.nz with the following details:

• Your original order number.
• Clear photographs of the current springs and their attachment points.
• Your trampoline model or mat diameter.

Our specialists will review your photos and help you select the exact components required to restore your SpaceJump™ to its original performance levels.

Before beginning the re-installation of your SpaceJump™ trampoline, it is vital to perform a comprehensive inspection of every part to confirm the unit remains in a safe and functional state.

Accessing official setup documentation

Ensure you are consulting the correct SpaceJump™ assembly manual throughout the process. If your physical copy is missing, you can find the appropriate digital version and instructional assembly videos on our website to ensure a secure setup.

Critical frame components to evaluate

The structural integrity of the frame is the foundation of a safe bounce. During inspection, focus on:

• Identifying any bends, fractures, or significant structural warping in the steel sections.
• Scanning for advanced corrosion or signs of rust that may impact strength.
• Checking all welding points for any indications of separation or stress.
• Verifying that all fasteners, bolts, and safety pole connectors are functional and secure.

While some minor aesthetic wear is expected from outdoor use, any structural concerns must be resolved prior to re-assembly.

Spring and tension inspection

The performance of your trampoline relies on the condition of the springs. Examine each one to ensure:

• The coils are tightly wound and have not lost their shape.
• The attachment hooks remain properly angled and are not elongated.
• There are no visible cracks or snapped metal sections.

Replacing springs that show signs of fatigue will help preserve the high-quality bounce and prevent uneven tension on the mat.

Safety net and jumping surface assessment

The fabric components are essential for user safety. Look closely for:

• Small punctures, fraying, or thinning areas in the material.
• Evidence of compromised stitching along the seams.
• Brittleness or significant discoloration caused by prolonged UV exposure.
• Security of the connection points between the net and the poles.

Any fabric showing significant deterioration or tearing should be replaced to maintain the safety standards of the unit.

Protective spring padding checks

The safety pads serve as a critical buffer between the jumper and the steel components. Check the following:

• The internal foam remains thick and hasn't disintegrated.
• The outer protective layer is free from cracks or splits.

Sourcing genuine SpaceJump™ parts

If your inspection reveals components that require replacement, you can find authentic SpaceJump™ parts directly on our website. If you require assistance identifying a specific part, please send an email to support@spacejump.co.nz including:

• The specific model of your SpaceJump™ trampoline.
• Clear photographs of the part in question.
• Your original order details if they are available.

Our support team will assist you in selecting the correct components to get your trampoline back in top shape.

The most effective method for installing SpaceJump™ springs is to secure the hook to the jumping mat first, then extend the spring toward the trampoline frame for final attachment.

Utilising the specialised spring tool

To ensure a smooth and safe installation, always use the dedicated spring tool provided in your SpaceJump™ kit. By hooking the tool onto the free end of the spring and pulling the tension toward your body, you can easily guide the hook into its designated frame slot. If you misplace your tool, a spare spring can serve as a functional alternative to provide the necessary leverage for the remaining connections.

Maintaining balanced tension during setup

To simplify the assembly and prevent excessive resistance on one side, it is crucial to install the springs in a balanced, cross-pattern rather than working consecutively in a single circle. Attaching springs at opposite points around the diameter of the frame keeps the tension even across the mat, making it significantly easier to secure the final sections.

Safety and reference

Following the specific sequence outlined in your SpaceJump™ assembly manual is the best way to avoid overexertion and ensure the frame remains aligned.

The Eclipse™ Sun Shade is best suited for younger children, typically up to age 8, who are less likely to reach the height of the cover while jumping.

Why the Eclipse™ Sun Shade is ideal for younger jumpers

The Eclipse™ Sun Shade is installed at a fixed height above the jumping mat, making it an excellent addition for smaller children. Because younger users generally produce a more modest bounce, they can play freely without reaching the top of the enclosure where the shade is positioned. This creates a safer and more comfortable environment for toddlers and primary-aged children during peak sun hours.

Key benefits for your family

Adding an Eclipse™ Sun Shade to your SpaceJump™ setup provides several advantages for long-term outdoor play:

• Essential UV protection to shield sensitive skin from direct sunlight.
• A significantly cooler jumping surface, preventing the mat from becoming too hot.
• A more inviting play area that encourages active movement throughout the day.

When to consider removing the shade

As children grow and develop more powerful jumping skills, they will naturally begin to achieve greater vertical height. Once your jumpers are tall enough or powerful enough to get close to the shade cover during a standard bounce, we recommend removing the accessory. This ensures they have the unrestricted overhead clearance needed for high-energy play. For more information on the Eclipse™ Sun Shade or other accessories, please contact our team at support@spacejump.co.nz.

While the Eclipse™ Sun Shade acts as an effective barrier against larger debris and helps minimise leaf accumulation, it is primarily engineered for UV protection and does not function as a total debris seal.

Understanding the Eclipse™ Sun Shade design and function

The Eclipse™ Sun Shade is specifically crafted to enhance the jumping environment by providing cooling shade rather than acting as a solid weather tarp. Because the fabric is designed to be breathable and allow for proper water drainage, smaller leaves, dust, or fine debris may still find their way onto the jumping surface.

Primary benefits of the Eclipse™ Sun Shade

The Eclipse™ Sun Shade is an essential accessory for maximising the utility of your SpaceJump™ trampoline, offering several key advantages:

• Delivers consistent shade and high-level UV shielding for jumpers.
• Maintains a lower temperature on the trampoline mat during peak sun hours.
• Serves as an initial shield against falling foliage and light debris.
• Enhances overall comfort during outdoor play in warmer climates.

Maintenance and expectations

Because the material prioritises airflow to prevent wind resistance issues, it is not a solid membrane. If you are in an area with high leaf fall, you may still need to occasionally clear the mat.

We suggest taking down your Eclipse™ Sun Shade during periods of snow, frost, or freezing weather to prevent damage from excessive weight.

Protecting your shade from winter weather

Heavy snow and ice accumulation can create significant weight and strain on the shade's fabric and the trampoline's supporting poles. This added pressure may lead to stretching or structural damage over time if the buildup is not managed.

Best practises for long-term durability

To maximise the lifespan of your accessory, we recommend following these maintenance steps:

• Detach the Eclipse™ Sun Shade before the arrival of snowfall or sub-zero temperatures.
• Keep the shade stored in a dry, indoor location during the winter months.
• Reinstall the system once the weather clears and temperatures remain above freezing.

Need help with your accessories?

If you have questions about removing or storing your Eclipse™ Sun Shade, please reach out to our team at support@spacejump.co.nz. We are happy to help you maintain your SpaceJump™ equipment for years of high-quality use.

The Rocket Slide is engineered to safely support a maximum user weight of 66 kg (145 lb), ensuring optimal stability and performance during play.

Understanding the weight and age recommendations

This weight rating is the designated limit for the safe operation of the slide attachment. To ensure the best experience, the Rocket Slide is primarily intended for younger children, typically within the following age range:

• 1 to 7 years old

The physical dimensions and incline of the slide are specifically scaled for smaller users, providing a fun and age-appropriate addition to your SpaceJump™ trampoline.

Critical safety guidelines

Adhering to the established age and weight parameters is essential for maintaining the integrity of the equipment and the safety of the users. Surpassing these maximum limits could lead to unnecessary strain on the Rocket Slide or the trampoline frame, potentially increasing the risk of damage.

While an anchor kit is not a mandatory requirement for assembly, we strongly recommend using one to enhance stability, particularly in regions prone to high winds or gusty weather.

Why we recommend the Gravity™ Anchor Kit

Because trampolines feature a wide jumping mat and a tall safety enclosure, they can act like a sail during heavy winds. Utilising a Gravity™ Anchor Kit provides several key benefits for your setup:

• It minimises the risk of the trampoline shifting or lifting during wind events.
• It increases the overall structural stability of the unit during high-energy jumping.
• It offers an added layer of security for long-term outdoor installation.

Weather protection and warranty information

The Gravity™ Anchor Kit is an excellent preventative measure to help keep your equipment grounded. However, it is important to understand that no anchoring system can provide a 100% guarantee against damage from extreme weather events or severe storms. Please be aware that damage resulting from wind, storms, or environmental conditions is not covered by our warranty.

Best practises for windy locations

If your backyard is in an exposed area or you frequently experience turbulent weather, anchoring your trampoline is the best way to protect your investment. By securing the frame firmly to the earth, you ensure your SpaceJump™ remains a safe and reliable fixture for your family. For more advice on securing your specific model, please feel free to contact us at support@spacejump.co.nz.

Utilising a dedicated Gravity Anchor™ Kit is the most effective method for securing your SpaceJump™ trampoline during windy weather, and we highly recommend anchoring for any setup located in exposed or high-wind regions.

Understanding wind resistance and stability

When correctly set up with a Gravity Anchor™ Kit, SpaceJump™ trampolines are designed to remain stable and secure under standard weather patterns. The added weight and ground tension provided by the stakes significantly increase the threshold at which the unit might shift or move.

Is it possible to make a trampoline wind-proof?

It is important to note that no outdoor equipment can be rendered entirely wind-proof. While a Gravity Anchor™ Kit drastically improves safety and reduces the risk of displacement, extreme meteorological events or severe gales can produce force levels that exceed the capacity of any ground-securing device. Anchoring serves as a critical safety precaution, but it is not an absolute guarantee against extreme weather.

Best practises for wind protection

For owners in areas known for heavy gusts, we suggest the following proactive steps to safeguard your equipment:

• Install a SpaceJump™ Gravity Anchor™ Kit for reinforced stability.
• Position the trampoline away from natural wind tunnels, such as the gaps between large buildings.
• Detach the Eclipse™ Sun Shade and other accessories when high-wind warnings are issued.
• In the event of predicted extreme storms, consider partially disassembling the unit or lowering the frame to the ground.

Warranty and support

Please be aware that damage resulting from environmental factors, such as storm impact or high-wind displacement, falls outside of the SpaceJump™ warranty coverage. Taking early preventative measures is the best way to protect your investment.