FAQ

Shipping Information

Trampolines Deliveries

We provide $69 home delivery on every trampoline we sell. Typically, this would cost up to $250 due to the size and weight, but we subsidise that for you.

Shipping Charges for Accessories

If you’re buying accessories separately, a flat $10 shipping fee applies.

Areas We Don’t Ship To

Currently, we are unable to deliver to Chatham Island and P.O. Boxes

Estimated Delivery Times

Delivery speed depends on where you are located. Most orders arrive within 2 to 10 business days:

  • North Island 2-6 working days
  • South Island 4-10 working days
  • 5% may take between 3 to 6 business days

For remote areas, please allow an extra 4 business days.

Is Store Pickup Available?

We don’t offer in-store pickup at this time. But rest assured, your order will be delivered directly to your doorstep.

Warranty Information

What’s Covered by Our Standard Warranty?

Our standard warranty covers any manufacturing faults or defects in your trampoline. It protects you against issues caused during the production process.

Please note, the warranty doesn’t cover damage from weather, misuse, poor maintenance, incorrect assembly, or normal wear and tear.

Lunar Trampoline Warranty Details
  • 5 Year Warranty on the Frame
  • 1 Year Warranty on the Jump Mat and Springs
  • 1 Year Warranty on Spring Pads and Safety Net
  • 1 Year Warranty on Accessories
Warranty Coverage Explained

The frame warranty covers only the metal frame against manufacturing defects — it does not include damage from weather, misuse, overloading, or external impact. Minor surface rust spots smaller than 2cm are not covered.

Small holes (under 2cm) in the jump mat aren’t covered either. The jump mat warranty excludes damage from misuse and normal wear and tear.

The spring pads, safety net, and net poles warranties do not cover damage caused by poor maintenance, weather, misuse, incorrect assembly, or natural wear.

What Isn’t Covered by the Warranty?
  • Damage from ground movement or natural disasters
  • Damage caused by improper use or maintenance
  • Poor installation or setup on unsuitable surfaces
  • Damage from shipping carriers or installers
  • Accidental damage or negligence
  • Damage from storms or strong winds
  • Normal wear and tear
  • Surface rust or water stains
  • Small holes in the jump mat under 2cm
  • Fading and weathering of pads, netting, and matting over time
  • Damage from unapproved accessories
  • Products used commercially without prior written agreement
How to Make a Warranty Claim

Making a claim is simple. Just fill out our contact form with your order details and a description of the issue. One of our friendly support team members will get back to you as soon as possible.

Payment Methods

What payment options do we accept?

We offer several convenient and secure ways to pay for your Lunar trampoline and accessories including Credit & Debit cards, Google Pay, Apple Pay, and Gem Finance.

Credit & Debit Cards

Pay quickly and safely with Shop Pay. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Your payment is fully secure and encrypted.

Gem Financing

Gem have made their processes easy, with buy now, pay later solutions tailored to your needs. Enjoy up to 12 months interest free! (terms, conditions, and establishment fees may apply) Learn more

Assembly

Assembly Guides

Download easy-to-follow PDF manuals for your trampoline or accessories from our assembly guides page.

Care and Maintenance

Can I move the trampoline for mowing?

Yes, definitely. The easiest way is to have a few people lift it evenly by the frame. For smaller models like our 12ft, one person can usually drag it without issue.

What should I do with my trampoline in winter?

That’s totally up to you! Many families keep using their trampoline through the snow.

How do I remove mould or moss from my trampoline?

We recommend using Wet & Forget Original, or simply scrub gently with warm soapy water and a soft brush to remove any buildup.

Will my trampoline rust?

Nope! All metal parts go through a multi-stage galvanizing process to prevent rust. If you’re near the coast, occasional rust protectant spray is a good extra step.

After-Sales Support

When is your Customer Support team available?

Our friendly support team is online Sunday to Thursday, from 9am to 5pm (NZST). We're here to help!

How do I cancel or change my order?

While cancellations aren't guaranteed due to our fast shipping, if you need to make any changes, get in touch via our contact form as soon as possible and we'll do our best to help out.

How do I contact Customer Support?

You can reach us by email at help@spacejump.co.nz, via live chat, or by phone. Visit our contact page for more options.

Can I order replacement parts for my trampoline?

Absolutely! Visit our parts page to find the right components for your SpaceJump trampoline model and get them shipped to you quickly.

Reviews

Where can I read reviews of SpaceJump trampolines?

Thousands of happy families have chosen SpaceJump! Check out what real customers have to say on our SpaceJump reviews page.